Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/16842895/

Work experience

Career break

from 06.2025 to 12.2025 (7 months)
Professional Development

Took a planned career break to focus on professional development, improve English communication and strengthen skills in CRM systems, customer communication, lead generation and remote work processes. Actively applied for international remote roles and completed self directed learning related to sales, account management and customer support.

Customer service manager

from 04.2023 to 05.2025 (2 years 2 months)
Fortis Digital Finance, Remote (Consulting, accounting and auditing)

•I was the primary contact for B2B and B2C clients, ensuring timely, professional communication via email, chat and phone.
•I managed customer cases, from first inquiry to resolution, maintaining high satisfaction rate.
•I worked with US based clients and Europe, handling service requests, inquiries and follow ups across time zones.
•I maintained accurate CRM records, tracking interactions, tasks and status updates.
•I handled alot of communication while meeting strict response time SLAs.
•I worked with internal teams (management, technical specialists) to solve issues and improve service.
•I supported billing, invoicing and basic accounting workflows, ensuring accuracy and compliance.
•I demonstrated strong remote work discipline, independently managing priorities, deadlines and documentation.
•I adapted quickly to new tools, workflows and changing business needs.
• I made sure to be up to date with any new changes in the financial market.

Customer Service Representative

from 02.2021 to 03.2024 (3 years 2 months)
XYZ solutions, Lviv (Consulting, accounting and auditing)

Responded to customer inquiries via phone, email and chat in a timely and professional manner

Resolved complaints efficiently while maintaining high customer satisfaction

Provided accurate information about products and services to customers

Documented customer interactions and updates using internal systems like CRM

Escalated complex issues to senior staff when necessary

Consistently met daily response time and service quality targets

Received positive feedback from customers for clear communication and professionalism

English tutor

from 11.2019 to 08.2024 (4 years 10 months)
Green Country, Lviv (Education and science)

Facilitated interactive English speaking clubs for young learners

Led group discussions, role plays and conversation practice activities

Encouraged participation and built a supportive, inclusive environment

Assisted participants in improving pronunciation, fluency and confidence

Managed group dynamics and handled diverse personalities professionally

Responded to participant questions and concerns clearly and patiently

Provided constructive feedback to support continuous improvement

Strengthened public speaking, active listening and interpersonal communication skills

Education

Lviv polytechnic

Business communication, Lviv
Unfinished higher, from 2024 to 2028 (4 years)

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• Communicability
• Conflict-free
• Active sales
• Holding meetings in Zoom
• Management of CRM
• B2B Sales
• B2C Sales
• Cold sales
• Processing hot applications
• Data analysis
• Fast typing
• MS Office
• SEO
• Sales & Lead Operations
• Customer retention
• Warm leads
• Us market
• Ability to work in multitasking mode
• Emails
• Phone sales
• Direct sales
• Jira
• Slack
• GitHub

Language proficiencies

English — advanced

Additional information

•Fluent English for written and verbal communication
•Calm, empathetic approach to difficult customers
•Strong attention to detail and data processing
•Comfortable with KPIs, reports and structured processes
•Fast learner with high adaptability
•Reliable in remote, night and US time schedules