Vlas

Vlas Ishchak
Customer support

Personal Skills Personal Information
Team work Reliable, responsible and willing to learn. Good at working in multitasking mode.

Find it interesting to solve complicated situations as well as helping customers/
clients with their issues so they can enjoy the app/service in the best way possible.

Always open to learn new skills.

Communication
W orked in CSR position for 5 years, mainly in logistics, started as track & trace, then
as dispatcher and now as a logistics coordinator. I know my way around the client,
Creative also how to solve simple issues related with Windows/Mac OS

Have experience as a junior UX/UI designer as well, worked on few projects, finished
Organisation some courses and Epam Offgrid design school.

Management

Work Experience
Track & Trace I was dealing with high stress environment - contacting
carriers for status updates via phone and email,
PL S Logistics

inputting, maintaining and auditing carrier specific
2021 - 2022 information such as insurance documentation and
Education operating authority into the system.

Comunicating with co-workers with Advanced English
2019 - 2023
level (Before 2022 office was international we had
Lviv University of Business and Law /
Finances banking and insurance employees from various countries).
2022 - 2022

Logos IT / UI/UX Design
Logistics As a Logistics Coordinator I’m working with scheduling,
2022 - 2023

OffGrid UI/UX Design School
Coordinator posting and awarding LTL loads, full trucks, flatbeds or
PL S Logistics
hotshots directly with carriers via phone or emails, as
well as tracking them and keeping customer on the
2022 - 2026
same page.

(Current)
During time from 2024 till 2026 Worked on both jobs as
Certificates a CSR/Dispatcher on night shifts at Millhouse/Zelh and
at PLS logistics on day shifts as a Logistics
English — B2 (FCE Certificate)
Coordinator.

UX/UI - OffGrid Design School Certificate
CSR I was answering inbound calls from clients and
vendors, working with databases and internal systems,
illhouse
M
coordinating logistics and handling CSR processes.

Logistics / Zelh

2024 - 2026
Contacts
Communicating daily directly with drivers, thru live
chat, emails or phone. Working with customers was
required providing solutions to an uncontrolled
[open contact info](look above in the "contact info" section) situations.

[open contact info](look above in the "contact info" section)
3 years on Track and Trace position with night shifts.

3 years as a dispatcher/broker