Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/16898389/

Work experience

Case filer

from 10.2025 to now (11 months)
Boosta, Дистанційно (IT)

Currently working as a Case Filer, specializing in the verification and submission of legal documentation to court systems of USA. Experienced Customer Support Specialist with a strong background in non-voice communication via Intercom and Zendesk, dedicated to maintaining high accuracy and efficiency in B2C operations.

Customer support representative

from 04.2025 to now (1 year 5 months)
Everhelp (Роздрібна торгівля)

Education

Київський Національнй Університет Технологій та Дизайну

Дизайн графічний, Київ
Specialized secondary, from 2021 to 2024 (3 years)

Knowledge and skills

• Здатність до навчання
• Zendesk
• Slack
• Data management
• Ability to work in multitasking mode
• Conflict settlement
• Conflict resolution
• Email client
• Space management
• Робота з рахунками
• Креативність
• Графічний дизайн
• Продуктивність
• Розробка дизайну логотипів
• UI-дизайн
• 2D-графіка
• Поліграфічний дизайн
• Figma
• Adobe Illustrator
• Adobe Photoshop
• Розробка дизайну банерів
• Неконфліктність

Language proficiencies

English — advanced

Additional information

I work as a CS providing non-voice support via chat and email through Zendesk. I handle about 19 responses per hour, resolving inquiries, updating CRM data, and keeping a friendly, professional tone. I support English-speaking clients in the B2C sector, meeting targets with quick response times and high resolution rates. I actively use Zendesk tools such as ticket management, macros, tagging, reporting, and internal knowledge bases to deliver efficient, high-quality service.