Contact information

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Work experience

Account & Community Manager / Product Operations

from 02.2023 to 05.2026 (3 years 4 months)
Brazy, Дистанційно (IT)

Led product operations, key client management, and user retention for a high-load international iGaming platform. Acted as a cross-functional bridge between our global community and the development team to drive product improvements and minimize churn.
Key Areas of Responsibility:
• Product Operations & Tech Support: Contributed to product flow optimization and user experience enhancement based on audience feedback. Coordinated payment gateway troubleshooting and managed internal CRM/back-office systems.
• VIP Retention & Community: Scaled viral acquisition mechanics in automated channels, managed high-value asset accounts, and built a data-driven engagement ecosystem for VIP users.
• Content & Reputation (ORM): Optimized brand presence, analyzed audience engagement metrics, and automated content generation workflows using generative AI (LLM / Prompt Engineering).

Additional education and certificates

Beginner Track Certificate

1 week
Certificate

Knowledge and skills

• Операційне управління
• Управління командою
• Оптимізація бізнес-процесів
• Кризовий менеджмент
• Управління інцидентами
• Розробка внутрішніх регламентів
• Контроль SLA
• Retention Management
• LTV Optimization
• RFM-аналіз
• Whale Management
• Churn Rate Control
• Customer Experience (CX) Automation
• Гейміфікація
• Payment Orchestration
• Blockchain Analytics
• Crypto Processing
• P2P платежі
• Верифікація транзакцій
• Smart Routing & Cascading
• Антифрод
• Ризик-менеджмент
• Behavioral Biometrics
• KYC / AML Basics
• Боротьба з бонус-абузингом
• Jira
• Google Sheets
• Miro / Figma
• Meta Business Suite
• Brand24 / TGPulse
• Log Analysis via Admin Panels
• Адаптивність

Language proficiencies

English — average