Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/16912375/

Work experience

Sales manager

from 11.2024 to 04.2026 (1 year 6 months)
The four wheels, Remote (Transportation and logistics)

•Managed end-to-end sales pipeline, handling both cold and warm leads through outbound calls, messaging, and structured follow-ups to drive new business.
•Conducted in-depth customer consultations to assess shipping needs, present service options and pricing, and close bookings through persuasive, needs-based selling.
•Oversaw accurate order entry and scheduling, ensuring all shipment details were correctly captured and processed in the company system.
•Sourced, vetted, and assigned carriers based on route requirements, pricing, availability, and client expectations, optimizing for reliability and cost-efficiency.
•Acted as the single point of contact between customers and carriers from pickup through final delivery, proactively communicating updates and resolving issues in real time.
•Resolved escalations involving delays, carrier disruptions, and last-minute customer changes with speed and professionalism.
•Cultivated long-term client relationships through consistent follow-up, feedback collection, and high-quality service delivery to drive repeat business.

Sales manager

from 04.2022 to 08.2024 (2 years 5 months)
Tertoro Inc., Remote (Transportation and logistics)

Generated and processed inbound leads, educating prospects on service offerings and guiding them through the full sales cycle from initial contact to signed contract.
•Negotiated terms with clients and prepared detailed price quotations, consistently following up to maximize conversion rates.
•Delivered empathetic, solutions-focused customer service, resolving complaints effectively and increasing client loyalty and package purchases.
•Maintained high outbound call volume to nurture prospects and follow up on outstanding interest.
•Managed and updated CRM system (Sales Toolbox) with accurate client records, weekly activity reports, and project tracking.
•Conducted market research on existing and prospective accounts to identify pain points, unmet needs, and new growth opportunities.
•Introduced process improvements that reduced time spent on logistics tasks and improved team efficiency.
•Prepared performance reports and tracked KPIs for senior management review.
•Collaborated cross-functionally with sales, customer service, and operations teams to align logistics efforts with broader business objectives.

Call center operator

from 08.2021 to 11.2022 (1 year 4 months)
Airtel Group, Other countries (Telecommunications and networking)

Handled customer inquiries across phone, email, and live chat, consistently delivering fast and accurate resolutions.
•Applied strong problem-solving skills to complex issues, contributing to improved customer retention outcomes.
•Trained new team members on communication best practices and service protocols.
•Awarded Employee of the Year for outstanding performance and contributions to customer satisfaction.

Education

Tara’s Shevchenko National University of Kyiv

Business and Information Systems, Kyiv
Higher, from 2017 to 2021 (4 years)

Knowledge and skills

• Organizedness
• Communicability
• High working capacity
• Educability
• Active sales
• Honesty
• Attentiveness
• Direct sales
• Handling objections
• Management of CRM
• Adaptability
• B2B Sales
• Conflict-free
• Discipline
• Goodwill

Language proficiencies

English — fluent