Марія

LEMA MARIA
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Lviv, Ukraine
PROFESSIONAL SUMMARY
Operations-focused professional with 6+ years of hands-on experience in dispatching, coordination, and real-
time operational support across logistics and service-based environments. Built in high-pressure systems
(Amazon, U.S. logistics, transportation, tourism), where speed, accountability, and consistency directly impact
results.
Known for remaining effective under pressure, quickly mastering new systems and workflows, and taking
ownership in unstable or understaffed environments. Open to new industries and roles where operational
thinking, responsibility, and human communication matter more than job titles.

WORK EXPERIENCE
Dispatcher (Amazon Accounts, Part-time) 2024 - 2025
Provided operational coverage for active Amazon accounts during peak periods and staff shortages;
Took ownership of the full dispatch cycle when needed, ensuring uninterrupted account performance;
Acted as a reliability layer for ongoing operations, stepping in during high-pressure situations;
Ensured continuity of deliveries through proactive communication and issue escalation;
Supported account stability with accurate system updates and operational follow-through.
Dispatcher / Tour Coordinator 2025
Coordinated tourist groups, transportation logistics, routes, and schedules across multiple locations;
Served as the main operational link between drivers, guides, and clients in real time;
Managed last-minute changes, delays, and emergency situations in dynamic environments;
Ensured timing accuracy and itinerary compliance under real-world conditions;
Delivered on-site problem-solving and decision-making during active tours.

Dispatcher 2023 - 2024
MG Logistics, Inc. & Dispatcher247
Managed daily freight operations across brokers, drivers, shippers, and receivers;
Identified and secured optimal Dry Van loads across multiple load boards;
Maintained shipment accuracy and operational flow within CRM systems;
Navigated non-standard scenarios, delays, and conflicts without disrupting delivery timelines;
Operated effectively in a fast-paced logistics environment with multiple concurrent shipments.

Dispatcher (Amazon Dry Van) 2018 - 2023
GTR Transport Inc.
Focused on load sourcing and booking aligned with driver preferences and availability;
Conducted rate and schedule negotiations with brokers;
Tracked shipment progress and addressed freight-related issues during transit;
Provided hands-on operational support to drivers throughout delivery cycles;
Prepared and organized dispatch-related documentation.

SKILLS EDUCATION
Full-cycle dispatching & operational coordination; Master's degree 2019 - 2020
Performance under high-pressure and time-sensitive Lviv PolytechnicNational University
conditions; Institute of Construction and
Priority management, multitasking, and rapid decision-making; Environmental Engineering, "Fire
Emergency handling & non-standard situation resolution; Safety" department.
Clear communication with drivers, brokers, clients; Bachelor 2015-2019
Conflict resolution & rate / expectation negotiation; Lviv PolytechnicNational University
Fast onboarding into new systems, tools, and workflows; Institute of Construction and
Process discipline & documentation accuracy; Environmental Engineering, "Fire
U.S. logistics fundamentals (Amazon, Dry Van, HOS). Safety" department.