Владислава

DANYLIV
VLADYSLAVA
Project manager

WORK EXPERIENCE

Operations Manager
LLC Phytopharm - Trade | March 2026 - present time
PROFILE • Coordinated work between departments and provided daily support to
the manager.
• Communicated with customs brokers and coordinated export logistics.
Efficient and stress-resistant person starting a • Monitored invoices and payments.
career in project management. Possess • Prepared export documents and managed the full export process, from
organizational, planning, negotiation, and the client's order to delivery and unloading of the goods.
problem-solving skills from past work experiences • Organized and monitored office operations
in journalism and on client-facing positions. Contact Center Operations Manager
"VAMBUD" | July 2025 - February 2026
SKILLS
Maintaining and organizing the clients database
Moving clients through different stages in the CRM system
Jira Analyzing call data and managing client-related information
Handling incoming messages and phone calls
Trello
Managing crisis communication and addressing client issues
Google docs
Converting cold leads into active engagement with the company’s
Waterfall dedicated managers
Agile Structuring and clarifying client requests
Scrum
Kanban University anti-corruption specialist
SDLC
WBS Vasyl Stefanyk Carpathian National University | November 2024 -
March 2025.
Communicating with students and professors
EDUCATION & COURSES Making presentations and training sessions on anti-corruption
practices within the university
Managing documentation
Beetroot Academy Preparing responses to official letters and requests
Course “Project management in IT” | August 2025 -
November 2025 Freelance journalist
Certificate Gluzd | August 2019 - March 2020; April 2023 - July 2023
Collaborating within a team on a joint project using
Active communication with respondents
project management methodologies
Creating question lists and preparing materials prior to interviews
Presenting the joint project to a mentor Extensive work with text editors
Ivan Franko National University of Lviv Conducting long-form interviews and meetings
Writing and editing long-form texts
Law degree | September 2021 - June 2025
Event organizer
Ivan Franko National University of Lviv “Vartovi Mriyi” Charity ball team | September 2019 - December
Culturology | September 2020 - June 2024 2019
Communicating with event sponsors and stakeholders
Actively collaborating with partners
Organizing meetings and discussions with the team
Close collaboration during the four-month event preparation
CONTACT phase
Actively overseeing the event and resolving conflicts during its
execution
Phone: [open contact info](look above in the "contact info" section)
EMail: [open contact info](look above in the "contact info" section)
Telegram: @d_vladyslava
LinkedIn: linkedin.com