Ірина

Futorna Iryna
Customer Service Representative

[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Lisbon, PT, Portugal

Summary Experience
I have over 10 years of experience Customer Service Representative Apr 2022 - Oct 2024
working with international TELEPERFORMANCE PORTUGAL SA. Lisbon, PT, Portugal
documentation and written
communication in foreign trade • Moderating video content in accordance with platform policies and
and logistics. My work involved guidelines
preparing, checking, and • Reviewing user-generated content and identifying policy violations
coordinating documents in English • Blocking and escalating content that does not comply with community
with suppliers and partners from standards
different countries. In recent years, I • Applying consistent and accurate decisions in line with internal procedures
have also worked remotely in a • Handling sensitive and potentially disturbing content with professionalism
structured, guideline-based role that • Maintaining high levels of accuracy, attention to detail, and confidentiality
required high attention to detail and
accuracy.
Foreign trade manager Apr 2011 - Present
Michael Huber Ukraine Kyiv, UA, Ukraine
Skills
• Managing foreign trade operations and international supplier
Adaptability communication
Expert • Working with suppliers from Italy, Poland, and Germany
• Preparing and checking import/export documentation
Team Collaboration • Coordinating logistics processes with external partners
Expert • Working on an on-demand basis with a fully flexible schedule
• Average workload up to 6 hours per week
Documentation • This role does not interfere with full-time or part-time employment
Accuracy Expert

Multitasking Education
Expert

Attention to Detail
Management and logistics - Master's Degree
Advanced National Aviation Univercity
2006 - 2011 Kyiv, Ukraine

Languages
English
Intermediate

Russian
Native

Ukrainian
Native