Ukraine's #1 job service
- File
Анастасія
Support manager
City of residence:
Kharkiv
Ready to work:
Kharkiv, Remote
Contact information
The job seeker has entered a phone number .
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
You can get this candidate's contact information from https://www.work.ua/resumes/16962769/
Uploaded file
Quick view
version
This resume is posted as a file. The quick view option may be worse than the original resume.
Anastasiia Soloviova
[open contact info ](look above in the "contact info" section) [open contact info ](look above in the "contact info" section) Kyiv/Kharkiv
Professional Experience
Freelance WEB/UX/UI Designer 10/2020 – 06/2024
Self-Employed Remote
- Designed and developed responsive websites, interfaces, and digital assets
for diverse clients.
- Created intuitive user experiences (UX) and visually appealing user
interfaces (UI).
- Produced graphics, branding materials, and visual content for online and
print media.
- Collaborated with clients to understand requirements and deliver tailored
design solutions.
Customer Support & UX/UI Designer 04/2018 – 09/2022
VenueScanner Gdańsk, Poland
- Supported customers with bookings, payments, and cancelations via email,
phone, and chat.
- Solved customer issues quickly and provided product information and
recommendations to customers.
- Kept clear records of customer interactions and transactions.
- Shared feedback on user experience and helped improve the platformʼs
design and usability through user testing feedback.
- Stayed updated on products and company updates to provide accurate
information.
Education
University of Information Technology and Management in Rzeszow 09/2014 – 09/2016
Journalism and Graphic Design Rzeszow
Languages
Ukrainian — Native/Bilingual English — Fluent
Polish — Fluent Spanish — Basic
Skills
Prior Customer Service experience
Phone/email communication skills
Ability to handle high volume customer interactions
Problem-solving and decision-making abilities.
Effective time management skills
Ability to multitask and prioritize tasks
Detail-oriented and accurate data entry
xperience with CRM and ticketing systems
Flexible availability including weekends and holidays
Volunteering
Ukraїner 08/2023 – 09/2024
Translator Remote
Translating articles, videos, and other types of content from English and
Ukrainian into Polish for the website and social media.
Interests
Volunteering / Community Reading Exploring different cultures
Involvement through travel
Learning new languages
Learning about Cultures
[
Professional Experience
Freelance WEB/UX/UI Designer 10/2020 – 06/2024
Self-Employed Remote
- Designed and developed responsive websites, interfaces, and digital assets
for diverse clients.
- Created intuitive user experiences (UX) and visually appealing user
interfaces (UI).
- Produced graphics, branding materials, and visual content for online and
print media.
- Collaborated with clients to understand requirements and deliver tailored
design solutions.
Customer Support & UX/UI Designer 04/2018 – 09/2022
VenueScanner Gdańsk, Poland
- Supported customers with bookings, payments, and cancelations via email,
phone, and chat.
- Solved customer issues quickly and provided product information and
recommendations to customers.
- Kept clear records of customer interactions and transactions.
- Shared feedback on user experience and helped improve the platformʼs
design and usability through user testing feedback.
- Stayed updated on products and company updates to provide accurate
information.
Education
University of Information Technology and Management in Rzeszow 09/2014 – 09/2016
Journalism and Graphic Design Rzeszow
Languages
Ukrainian — Native/Bilingual English — Fluent
Polish — Fluent Spanish — Basic
Skills
Prior Customer Service experience
Phone/email communication skills
Ability to handle high volume customer interactions
Problem-solving and decision-making abilities.
Effective time management skills
Ability to multitask and prioritize tasks
Detail-oriented and accurate data entry
xperience with CRM and ticketing systems
Flexible availability including weekends and holidays
Volunteering
Ukraїner 08/2023 – 09/2024
Translator Remote
Translating articles, videos, and other types of content from English and
Ukrainian into Polish for the website and social media.
Interests
Volunteering / Community Reading Exploring different cultures
Involvement through travel
Learning new languages
Learning about Cultures
Similar candidates
-
Оператор тех. підтримки
Remote -
Інженер служби підтримки
Lviv, Remote -
Support manager
Remote -
Customer support representative
Remote -
Спеціаліст служби підтримки
Remote -
Оператор служби підтримки (телефон)
10000 UAH, Remote
Compare your requirements and salary with other companies' jobs:
The candidate's resume is posted at https://www.work.ua/resumes/16962769/