Shashank

AMARNATH MATTA
SHASHANK
Customer Support Representative

Kiev, KA 03026

[open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section)

To build a Successful career in the challenging environment of an organization that
could utilize my inherent skills to contribute towards the growth of the organization.

Skills
Multitasking Abilities
Very Good
Teamwork and Collaboration
Excellent
Delivery policies
Very Good
Service coordination
Very Good
Analytical and Critical Thinking
Very Good
Problem-Solving
Excellent
[CRM] Software Proficiency
Very Good
Work History
2020-01 - 2020-06 Sales Manager
MD Group, Kiev, Ukraine
Interpreted sales and pricing policies to departmental personnel and
customers.
Resolved customer issues quickly to close deals and boost client
satisfaction.
Researched competitors' activities and products to uncover new trends
Maintained ethical and positive working environment to reduce turnover
and promote high retention rates.
2020-07 - 2021-08 Freight Dispatcher
Nextium Logistics, Kiev, Ukraine
Handled customer escalations from drivers to solve issues and restore
customer satisfaction.
Monitored dispatched calls and took action to resolve and correct
potential problems.
Communicated with customers daily about freight movements and
delivery timetables.
Dispatched calls for emergency and routine driver call-outs.
Received new orders, prepared documentation and assigned personnel.
Demonstrated respect, friendliness and willingness to help wherever
needed.
Checked that each scheduled route was appropriately covered by
delivery drivers.
2021-10 - 2022-10 Customer Support Representative
Viacom, Bengaluru , Karnataka
Supported customer questions and issues by gathering data, analyzing
needs, evaluating possible resolutions and implementing best solutions.
Recommended solutions to complex situations through research and
critical thinking and escalated customer to supervisor for enhanced
support.
Delivered exceptional customer service by prioritizing emergency issues
and developing and employing workarounds to solve problems
expeditiously.
Contributed ideas and practical solutions to support process improvement
efforts.
Connected with customers to address questions and resolve issues through
phone and email.
Documented customer interactions in computer system and assisted cross-
functionally with billing and technical support to deliver high-quality
customer service.
2022-12 - 2023-06 Online English Tutor
International English Academy , Bengaluru, Karnataka
Applied in-depth understanding of course materials and tutoring tactics to
help new students.
Developed methods to teach independent study skills to help students
excel academically.
Completed paperwork for monthly reports to administration concerning
enrollment.
Monitored student progress, recorded scores and provided learning
support for students in English studies.
Used comprehensive software and Software for word processing,
spreadsheets and database management.

Education
10th
 GPA: 96

12th
GPA: 86%, Experience Trained and mentored in the sales department 6
months. I have had a greatfull experience being a sales manager back in
India as well as Kyiv in couple of esteemed financial companies. I was
communicating with citizens of USA, Europe and Australia. And I was closing
deals with good margins. My metrics on closing deals have been good and
consistent. I've had an experience of 14 months in Logistics. Conducted load
picks up, transit, and delivery by following DOT and company high safety
standards; Update and input equipment and load related information in
corporate CRM (software) Oversee and control cargo loading and
securement. Build and maintain relationships with freight brokers and
customers; Taken the responsibility of booking the most efficient loads to
remain cost/profit effective as a company; Resolved freight related problems
both internal and external with brokers/shippers to increase customer
satisfaction; Followed company policies and procedures. Experience in the
field of hotel and management for 6 months. Job Profie Coordinating with the
candidates on call. Segregating the candidates details in excel (data entry).
Strengths Effective Communication skill and leadership qualities, performer
and quick learner.
2017-10 - 2023-08 Master Of Medicine And Master Of Surgery: General
Medicine
Taras Shevchenko National Medical University - Kyiv

Languages
English
Excellent
Hindi
Very Good
Ukrainian
Limited Working