Abass

ABASS HAMZAT
Customer Support Specialist (English) – Remote
📍 Remote | 🌍 Open to International Teams
📧 Email: [open contact info](look above in the "contact info" section) | 📞 Phone: [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Customer-focused Customer Support Specialist with over 2 years of experience delivering high-quality service in a fast-paced FMCG environment at Seven-Up Bottling Company. Proven ability to handle customer inquiries, resolve complaints, manage order and account issues, and communicate clearly with internal teams. Strong English communication skills, detail-oriented, and experienced in documentation, reconciliation, and CRM-style reporting. Seeking a remote customer service role where professionalism, empathy, and accuracy are valued.

CORE SKILLS
• Customer Support & Client Communication
• English Written & Verbal Communication
• Complaint Resolution & Escalation Handling
• Email & Chat Support
• Order & Account Management
• Data Entry & Documentation
• CRM Systems (Zendesk / Freshdesk – adaptable)
• Microsoft Excel, Word, Outlook
• Remote Work Discipline & Time Management

PROFESSIONAL EXPERIENCE
Customer Service / Accounts Support Officer
Seven-Up Bottling Company Ltd — Nigeria
Aug 2023 – Dec 2025
• Responded to customer inquiries via email, phone, and internal tickets, ensuring timely and professional resolution.
• Handled customer complaints, delivery issues, shortages, and credit discrepancies in line with company policies.
• Coordinated with sales, warehouse, and finance teams to resolve customer account issues accurately.
• Supported reconciliation of customer accounts, including credit notes, debit balances, and adjustments.
• Maintained accurate customer records, reports, and documentation for audit and management review.
• Improved customer satisfaction by ensuring clear communication and follow-up on unresolved issues.
• Worked with large customer portfolios while meeting daily service-level expectations (SLAs).

KEY ACHIEVEMENTS
• Reduced recurring customer complaints by ensuring proper documentation and follow-up.
• Recognized for professionalism and accuracy in handling sensitive customer account issues.
• Trusted to support reconciliation processes involving high-value customer accounts.

EDUCATION
Bachelor’s Degree
Ladoke Akintola Universiy of Technology — 2018

LANGUAGES
• English – Fluent

REMOTE WORK READINESS
• Reliable internet connection
• Comfortable with remote communication tools (email, chat, ticketing systems)
• Able to work independently across time zones