Michael

MICHAEL INNOCENT
Dispatcher | Customer Service Representative (Remote)
Nigeria | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Reliable and detail-oriented Dispatcher with experience supporting U.S.-based appliance repair,
trucking, logistics, and cleaning service operations. Skilled in inbound and outbound call handling,
job scheduling, route coordination, technician dispatch, customer communication, and CRM
documentation. Adept at working remotely with field teams to ensure timely service delivery and
high customer satisfaction.

PROFESSIONAL EXPERIENCE
BOZMANFIX LLC — DISPATCHER (APPLIANCE REPAIR, REMOTE)
April 2024 – Present
• Handle inbound customer calls and service requests for appliance repair jobs.
• Schedule and dispatch technicians based on location, urgency, and availability.
• Utilize U.S. geography and mapping tools to reduce delays and improve response time.
• Maintain real-time communication between customers and technicians.
• Update job status, service notes, and customer records in dispatch systems.

DETAIL MASTERS FL — DISPATCHER / CUSTOMER SERVICE REPRESENTATIVE
(REMOTE)
August 2023 – March 2024
• Managed booking calls, service inquiries, and appointment scheduling for mobile service teams.
• Coordinated daily technician routes using Google Maps for efficient job coverage.
• Provided service updates and resolved scheduling conflicts promptly.
• Supported cleaning and field service operations through accurate job tracking and reporting.

DASHSPEED LOGISTICS — CALL CENTER OPERATOR / LOGISTICS DISPATCHER
(REMOTE)
April 2019 – April 2021
• Handled inbound and outbound calls related to freight, delivery updates, and service coordination.
• Dispatched drivers and coordinated communication between customers, carriers, and internal
teams.
• Tracked shipments, logged service tickets, and updated delivery status.
• Assisted with issue escalation and service recovery to minimize delays.

ACCESS BANK PLC — CUSTOMER SERVICE EXECUTIVE
March 2017 – March 2019
• Provided front-line customer support and handled service inquiries.
• Conducted follow-ups to ensure timely resolution of customer requests.
• Maintained accurate records while adhering to confidentiality standards.

EDUCATION
BSc Anatomy — University of Uyo (2010–2015)

CERTIFICATIONS
Diploma in Customer Service — Saylor Online Academy (2022)
HSE Certifications (Levels 1–3) — IIRSM

KEY SKILLS
Dispatch Coordination & Scheduling, Appliance Repair Dispatch, Trucking & Logistics Dispatch,
Cleaning & Field Service Operations, CRM & Job Documentation, Google Maps & Calendar, Call
Handling, Route Optimization, Issue Resolution, Time Management, Fluent English