Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/17032690/

Work experience

Customer support representative

from 02.2026 to now (7 months)
Тандем, КА, Дистанційно (Пошук персоналу, HR)

Handling and processing incoming customer inquiries in Russian, English, and Ukrainian. Providing customer support via phone and live chat, assisting clients with various issues, and resolving technical questions related to the company's website functionality. Ensuring a high level of customer service and delivering timely solutions to customer requests.

Chat manager

from 05.2025 to 12.2025 (8 months)
Enima, Дистанційно (IT)

Providing support to customers on technical and financial matters, conducting video verification calls in English, and Ukrainian investigating and resolving client issues, and ensuring a positive customer experience while adhering to company policies and compliance requirements.

Support manager

from 04.2024 to 03.2025 (1 year)
FastForward Post Production, Дистанційно (IT)

Managing customer inquiries related to account functionality, payments, and technical issues across multiple communication channels. Conducting KYC and video verification procedures, reviewing customer cases, and providing timely resolutions. Collaborating with internal departments to investigate complex issues, ensuring compliance with company policies, and maintaining a seamless customer experience.

Knowledge and skills

• Дисциплінованість
• Неконфліктність
• Доброзичливість
• Уміння працювати в режимі багатозадачності
• Бажання вчитися і розвиватися
• Працьовитість
• Адаптивність
• Організованість
• Комунікабельність
• Здатність до навчання
• Чесність
• Завзятість
• Наполегливість

Language proficiencies

• English — above average
• Ukrainian — fluent