Христина

Khrystyna Mukha
Junior Product Owner
Junior Product Owner with 1.5+ years of experience in customer-facing roles across 10+ web and mobile products.
Skilled in translating customer insights and product data into hypotheses and actionable product improvements.
Hands-on experience in user and market research, MVP scoping, prioritization, roadmap planning, and product metrics.

Lviv, Ukraine [open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) telegram: @khrystynamukha
LinkedIn account Behance account

CERTIFICATIONS EXPERIENCE
Team Lead School — EverHelp Mobile Product Manager Intern
ASO Specialist — Choice31
UX Research — Genesis Tech Choice31 | Internship Simulation | Oct 2025 – Aug 2026
Genesis Analytics Week — Genesis • Developed Levee, an AI-powered budgeting app for freelancers,
Academy identifying an underserved irregular-income niche through market and
Marketing for IT Products — Genesis Tech competitor research.
• Defined a 5-feature MVP and prioritized 5 product hypotheses using
ICE, translating them into a structured backlog and phased roadmap.
• Built a subscription and unit economics model covering pricing, CAC,
EDUCATION
LTV, ARPU, churn, and payback; modeled LTV/CAC ≈ 7:1 and an 8-month
payback.
Lviv Polytechnic National University
• Result: delivered an end-to-end product strategy covering positioning,
Bachelor’s Degree in Computer Science
MVP scope, monetization, roadmap, and go-to-market.
Sep 2023 – Jun 2027 (Expected)

Customer Support Representative
LANGUAGES Genesis Tech (EverHelp) | Remote | Dec 2024 – Aug 2026
• Progressed from shared support across 10+ web and mobile products
Ukrainian native to a dedicated single-product team, working across AI, wellness, and
English B2+ Polish B1 self-development niches.
• Investigated product, subscription, payment, and account issues using
CRM and billing systems; reproduced bugs and escalated actionable
findings to cross-functional teams.
SKILLS • Turned recurring customer issues and feedback into product insights,
identifying patterns and improvement opportunities across the user
Discovery & Strategy journey.
Market Analysis, Segmentation, • Result: achieved 94%+ QA, maintained a 90%+ KPI score, and received
Positioning, MVP Scoping, Roadmapping, 100% positive peer feedback while successfully adapting across multiple
ICE products.
Analytics & Growth
Funnels, Cohorts, Retention, A/B Test UI/UX Designer
Design, CAC, LTV, ROMI Self-employed | Nov 2024 – Apr 2025
Product Delivery
• Translated a recipe discovery app concept into core features, user
User Flows, Wireframes, Requirements, journeys, and end-to-end mobile flows.
Acceptance Criteria • Designed authentication, recipe discovery, and recipe detail flows
Tools from wireframes to high-fidelity screens in Figma.
Figma, Notion, Miro, Jira, Amplitude, SQL, • Result: delivered an MVP-ready design and collaborated with the
Sensor Tower, Zendesk, Stripe, Solidgate developer to align user needs, product scope, and technical feasibility.