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Emmanuel
Customer service manager
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Customer Care
PROFILE
Reliable remote customer support professional with experience
handling inbound and outbound calls, email communication, and
issue resolution. Skilled in delivering high quality customer service
CONTACT in fast paced environments while working independently. Strong
communicator with a customer first mindset.
[
Telegram-@Emma_nuel78 EXPERIENCE
[
Customer Support Representative (Remote)
Ukraine,Vinnystia. PrimeConnect Solutions Ltd.
2024-2025
Handled inbound and outbound customer calls remotely
Responded to customer inquiries via email and phone
Resolved customer complaints and service related issues
EDUCATION Logged interactions in CRM systems and internal databases
Followed customer service scripts and quality standards
Doctor of Medicine Maintained high customer satisfaction and response accuracy
National Pirogov Memorial
Medical University,Vinnystia.
Customer Support Associate (Remote)
SkyReach Support Services Ltd.
2021-Present
2022-2024
Provided remote customer assistance via phone and email
Bachelor of Science in
Identified customer needs and delivered effective solutions
Anatomy. Accelerated complex issues when required
Enugu State University Of Maintained accurate customer records
Science And Technology. Worked independently in a remote environment
2018-2021
Customer Support & Sales Assistant
RoyalMart Family Store
SKILLS
2018-2020
Remote communication
Assisted customers with product inquiries and orders
Inbound & outbound calls Handled complaints and resolved customer concerns
Issue resolution Processed payments and maintained sales records
Ticket management systems Built long-term customer relationships
Data entry & record keeping
Multitasking
Active Listening
Empathy & patience LANGUAGES
Team collaboration
English
Zendesk
Slack
Zoom
Microsoft tools
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EDUCATION Basic Education: Grandmates International School. (Lagos, Nigeria) 09, 2005 – 06, 2012 High School Education: Divine Royal International School. (Anambra, Nigeria) 09, 2012 – 07 2018...
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The candidate's resume is posted at https://www.work.ua/resumes/17039179/