Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/17059234/

Work experience

Customer support representative

from 01.2021 to 01.2026 (5 years)
DMarket (Mythical Games), Київ (IT)

• Supported users of gaming-related & digital platforms
• Provided written customer support via chats, tickets, emails, and social media for a high-traffic digital marketplace
• Handled complex user issues related to payments, accounts, anti-fraud, and platform functionality
• Escalated issues to tech, anti-fraud, billing, and marketing
teams and tracked their resolution
• Created internal tickets and informed customers about
resolution progress
• Mentored and onboarded new customer support agents

Career break

from 10.2019 to 12.2020 (1 year 3 months)
Relocation

Протягом цього періоду було багато переїздів і змін робот, на яких я не затримувався більше 3-х місяців.

Sales representative

from 10.2018 to 09.2019 (1 year)
Wentrum, Київ (IT)

• Communicating with customers and partners by calls, chats, emails and messages
• Providing partners with assistance related to orders
• Promptly process orders, applications and resolve client's
requests
• Cross-selling/up-selling extras related to orders

Education

Bogdan Khmelnitsky Cherkassy National University

Department of Computing Engineering, Intellectual and Management Systems, Черкаси
Unfinished higher, from 2013 to 2017 (4 years)

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• Здатність до навчання
• Швидкий набір тексту
• Уміння швидко засвоювати нову інформацію
• Надійність
• Відповідальність
• Дружелюбність

Language proficiencies

• English — advanced
• Ukrainian — fluent