Валерія

Valeriia Holotiuk
Front Desk Manager | Operations Coordinator | Administrative Professional

St. John's, NL, Canada | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)
LinkedIn: [open contact info](look above in the "contact info" section)

Professional Summary
Results-oriented Front Desk Manager experienced in leading operations, supervising a team of 12
employees, recruiting and onboarding staff, staff scheduling, financial reporting, purchasing,
invoices, refunds, bank deposits, contracts, customer service, and operational planning. Proficient in
Microsoft Excel, Microsoft Office, Google Workspace, WordPress, QuickBooks, Moneris, CourtReserve,
CourtReserve POS and Canva. Known for building efficient workflows, supporting high-performing
teams, and delivering outstanding member experiences.

Professional Experience
Front Desk Manager – St. John's Tennis Association (SJTA) | June 2026 – Present

• Manage daily front desk and administrative operations across multiple facilities.
• Lead, supervise and mentor a team of 12 employees.
• Recruit, interview, hire, onboard and train staff.
• Prepare schedules and coordinate staffing.
• Prepare financial and operational reports in Microsoft Excel.
• Process invoices, refunds, deposits and payment reconciliation.
• Assist with budgeting, purchasing and inventory management.
• Use CourtReserve, CourtReserve POS, QuickBooks, Moneris, WordPress, Microsoft Office, Google
Workspace and Canva.
• Prepare official correspondence and contracts.
• Coordinate tournaments, leagues, camps and special events.

Floral Designer & Event Coordinator – By Sharpe Design | May 2022 – 2025

• Designed floral décor for weddings and events.
• Managed multiple projects, quotes, vendors, timelines and client communication.
• Coordinated logistics and ensured projects were completed on time and within budget.

Travel Manager & Tour Coordinator – Tango Travel | 2020 – 2022

• Planned and organized guided tours throughout Europe.
• Created itineraries, calculated pricing, budgets and travel costs.
• Coordinated hotels, transportation and tourism partners.
• Served as tour guide for groups of up to 45 travelers.
• Resolved travel issues while ensuring exceptional customer satisfaction.

Core Skills
Operations Management • Office Administration • Team Leadership • Recruitment • Employee
Scheduling • Financial Reporting • Microsoft Excel • Customer Service • Purchasing • POS Systems •
Google Workspace • WordPress • QuickBooks • Moneris • CourtReserve • Canva • Problem Solving
Education
Diploma in Software Development – Keyin College (2024–2025)
Bachelor's Degree in Electronics Engineering – Ivan Franko National University of Lviv (2016–2021)

Technical Knowledge
HTML, CSS, JavaScript, React, Node.js, REST APIs, SQL (PostgreSQL & MySQL), Git, GitHub, Jira, Trello,
Asana

Languages
English — Fluent
Ukrainian — Native
Russian — Fluent
French — Basic (A1)