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Marta Jaworska
E-mail: [open contact info](look above in the "contact info" section)
Phone: [open contact info](look above in the "contact info" section)
Address: Kraków
[open contact info](look above in the "contact info" section)

Education
2014 – 2018 Jagiellonian University
General Linguistic
Master’s Degree
2011 – 2013 Cardinal Stefan Wyszyński University in Warsaw
Pedagogy
Bachelor's degree
2010 – 2011 University of Rzeszów
Pedagogy (continued in Cardinal Stefan Wyszyński University in Warsaw)

Work Experience

September 2025 – Hospitality Solutions (Sabre Polska Sp. z o.o.)
November 2025 Product Support Analyst I
• Answer incoming communications from customers (calls, chats,
tickets)
• Escalating existing tickets
• Basic troubleshooting
January 2025 – TTEC Europe B.V. Sp. z o.o., Poland branch
March 2025 Customer Support Representative
• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their
issues
• Be the first point of contact for the world's first-class accommodation
partners by resolving basic questions and queries, such as
modifications to rooms, rates, and availability, extranet tooling etc.
• Provide accurate, valid, and complete information by using the right
tools, methods, and processes.
• Ensure a high level of partner service and a positive partner experience
November 2023 – Infosys Poland Sp. z o. o., Cracow branch
July 2024 Senior Technical Process Executive
• Deliver a first line support service via the Service Desk, receiving
incidents and service requests from various routes including telephone,
intranet, chat and e mail
• Update incidents with detailed and relevant information in a timely and
effective manner
• Provide updates to customers with regards to specific incidents and
manage a trouble ticket through to resolution
• Escalate an incident or troubleshoot tickets according to the company

I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data
Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European
Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on
the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
 escalation processes
• Ensure Customer Service Level Agreements are met or exceeded
November 2022 – Accenture Delivery Poland Sp. z o.o.
August 2023 Collection Specialist
• Daily interaction with customers and internal stakeholders as it relates
to collections, order release, setting of credit limits and dispute
resolution
• Responsible for all collections activities on the assigned portfolios.
Activities include minimizing balances on customer accounts, timely
escalation/resolution of disputes and collection issues through leverage
of professional relationships with internal and external customers
• Providing accurate and informed responses to customer (internal &
external) queries through electronic correspondence and phone contact
• Adding value to the business
October 2020 – Wipro IT Services Poland Sp. z o.o.
October 2022 Service Desk Administrator
• Providing first line IT customer support
• Diagnosing and solving customer’s queries over the phone, or remote
connection
• Advising users on appropriate action
• Installing and configuring computer applications
• Escalating unresolved queries to the next level of support
• Providing customer support in Russian, Polish, Ukrainian, English
November 2017 – State Street Bank International GmbH sp. z o.o., Poland branch
September 2020 Fund Accountant
• Responsible for calculating the net asset values of funds by processing
daily accounting related functions to ensure funds prices are accurate
and delivered to the client in a timely fashion
• Central point of contact for all accounting support functions, making
sure any discrepancy is monitored and resolved
November 2013 – Stowarzyszenie Interwencji Prawnej
June 2014 Volunteer translator
• Oral Polish-Russian translation during an appointment with doctors,
work with refugees from Caucasus and Chechnya
• Taking part in medical, legal, cross-cultural trainings

Languages
English Intermediate (B2)
Ukrainian Native (C2)
Russian Advanced (The Third Level Certificate (TORFL-III) / C1)
Polish Advanced (C1)

Trainings

2020 Fundamentals of digital marketing — Google Digital Garage, ID: PTR K56 6F7
2017 Project trainings about transferring information using different software conversion
between data formats — Jagiellońskie Centrum Rozwoju Kompetencji
I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data
Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European
Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on
the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
 2017 Trainings regarding building relationships in team — Jagiellońskie Centrum Rozwoju
Kompetencji
2017 Customer Service — Alexander Mann Solution
2012 Social skills competency trainings — Centrum Szkoleń i Doradztwa Zawodowego UKSW

Skills
• Ability to work individually and as part of a team
• Ability to work in a fast-paced environment with high volume and complex demands
• Proven ability to deliver highest quality results while paying strict attention to detail
• Multitasking
• Fast learning
• Accuracy
• Punctuality
• Ability to work under pressure
• Intermediate IT skills with the ability to quickly learn new tools
• Microsoft Office productivity suite
• Experience with the software: MCH, Livewire, Ondemand/Cmod

I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data
Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European
Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on
the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)