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Єлизавета
Customer support representative
Considering positions:
Customer support representative, Логіст, Crewing manager, Freight manager
Age:
26 years
City of residence:
Odesa
Ready to work:
Odesa, Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/17080420/
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Kovalova
Yelyzaveta
PROFILE
Customer Support / Operations Specialist with 3+ years of experience
in international company. Background in complex client support, crisis
resolution, documentation, and coordination across multiple
stakeholders. Experienced in working with English-speaking clients,
📍 Odesa, Ukraine
handling high-load environments, and ensuring service quality and
📞 [open contact info ](look above in the "contact info" section)
compliance.
📧 [open contact info ](look above in the "contact info" section)
CORE COMPETENCIES
● Customer & Client Support (B2B / International)
● Case & Issue Resolution
● Process Coordination & Documentation
● English Communication (B2+)
● CRM & Internal Systems
● Cross-functional Collaboration
● Time-sensitive & High-Volume Requests
● Conflict & Stress Management
PROFESSIONAL EXPERIENCE
MSC (Mediterranean Shipping Company) – Odesa, Ukraine
Crew Manager (Promotion)
March 2023 – Present
● Managed high-volume support operations for international personnel (4,000
+ employees)
● Acted as a primary point of contact for agents, partners, and internal teams
● Resolved urgent and non-standard cases (medical issues, schedule
disruptions, replacements)
● Cooperate with international manning agencies, flag states, and training
centers
● Manage and supervise 4 subordinates
● Supervise contracts, visas, travel logistics, and payroll coordination
MSC – Crew HR Manager (Promotion)
Aug 2022 – March 2023
● Handled recruitment, document checks, and crew rotation plans
● Controlled 33 vessels, supervised assistant’s contract accuracy
● Coordinated flag approvals, port requirements, and logistics
MSC – Assistant Crew Manager
June 2022 – Aug 2022
● Maintained document flow in English
● Submitted requests for flag state documents
● Added and updated crew data in internal system
Study Academy – Sales Manager / Branch Lead
Sep 2021 – May 2022 | Odesa
● Made calls, held consultations, signed contracts, tracked payments
● Coordinated with teachers, resolved issues, maintained CRM base
● Recognized as top-performing sales manager in Odesa`s branches
Remarka Film School – Online Director & Sales Manager
Aug 2020 – Aug 2021 | Odesa
● Scaled online education during pandemic
● Responsible for CRM, financial control, and sales growth
● Managed full customer journey and team planning
Art Max Film – Admin & Sales Manager
June 2019 – July 2020
● Boosted company’s sales and direction development
● Created schedules, wrote ads, organized castings and classes
● Handled CRM database, back-office coordination, and group support
EDUCATION
Odesa National Polytechnic University
Bachelor’s Degree in International Economic Management | 2017–2021
Specialty - Management of foreign economic activity
LANGUAGES
● English – Upper Intermediate (B2)
● Ukrainian – Native
● Russian – Fluent
● Spanish – Basic
TOOLS & TECH
● AmoCRM, Excel, MS Office, Google Docs
● Confident PC user, fast learner of new software
PERSONAL TRAITS
Responsible, proactive, communicative, result-driven, emotionally stable,
stress-resistant. Ability to thrive in dynamic environments and adapt to different
emergency situations
Yelyzaveta
PROFILE
Customer Support / Operations Specialist with 3+ years of experience
in international company. Background in complex client support, crisis
resolution, documentation, and coordination across multiple
stakeholders. Experienced in working with English-speaking clients,
📍 Odesa, Ukraine
handling high-load environments, and ensuring service quality and
📞 [
compliance.
📧 [
CORE COMPETENCIES
● Customer & Client Support (B2B / International)
● Case & Issue Resolution
● Process Coordination & Documentation
● English Communication (B2+)
● CRM & Internal Systems
● Cross-functional Collaboration
● Time-sensitive & High-Volume Requests
● Conflict & Stress Management
PROFESSIONAL EXPERIENCE
MSC (Mediterranean Shipping Company) – Odesa, Ukraine
Crew Manager (Promotion)
March 2023 – Present
● Managed high-volume support operations for international personnel (4,000
+ employees)
● Acted as a primary point of contact for agents, partners, and internal teams
● Resolved urgent and non-standard cases (medical issues, schedule
disruptions, replacements)
● Cooperate with international manning agencies, flag states, and training
centers
● Manage and supervise 4 subordinates
● Supervise contracts, visas, travel logistics, and payroll coordination
MSC – Crew HR Manager (Promotion)
Aug 2022 – March 2023
● Handled recruitment, document checks, and crew rotation plans
● Controlled 33 vessels, supervised assistant’s contract accuracy
● Coordinated flag approvals, port requirements, and logistics
MSC – Assistant Crew Manager
June 2022 – Aug 2022
● Maintained document flow in English
● Submitted requests for flag state documents
● Added and updated crew data in internal system
Study Academy – Sales Manager / Branch Lead
Sep 2021 – May 2022 | Odesa
● Made calls, held consultations, signed contracts, tracked payments
● Coordinated with teachers, resolved issues, maintained CRM base
● Recognized as top-performing sales manager in Odesa`s branches
Remarka Film School – Online Director & Sales Manager
Aug 2020 – Aug 2021 | Odesa
● Scaled online education during pandemic
● Responsible for CRM, financial control, and sales growth
● Managed full customer journey and team planning
Art Max Film – Admin & Sales Manager
June 2019 – July 2020
● Boosted company’s sales and direction development
● Created schedules, wrote ads, organized castings and classes
● Handled CRM database, back-office coordination, and group support
EDUCATION
Odesa National Polytechnic University
Bachelor’s Degree in International Economic Management | 2017–2021
Specialty - Management of foreign economic activity
LANGUAGES
● English – Upper Intermediate (B2)
● Ukrainian – Native
● Russian – Fluent
● Spanish – Basic
TOOLS & TECH
● AmoCRM, Excel, MS Office, Google Docs
● Confident PC user, fast learner of new software
PERSONAL TRAITS
Responsible, proactive, communicative, result-driven, emotionally stable,
stress-resistant. Ability to thrive in dynamic environments and adapt to different
emergency situations
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The candidate's resume is posted at https://www.work.ua/resumes/17080420/