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Галина

Customer support representative

Age: 22 years
City: Lviv
Age:
22 years
City:
Lviv

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Halyna Kalushko CONTACT INFO
[open contact info](look above in the "contact info" section)

CUSTOMER SUPPORT MANAGER [open contact info](look above in the "contact info" section)

Lviv, Ukraine

LinkedIn URL:
[open contact info](look above in the "contact info" section)
kalushko-387728310

PROFESSIONAL SUMMARY

Experienced Customer Support Manager with over 2 years of expertise in client
consultation, document management, process coordination and business
correspondence. Results-oriented, managing over 40 active clients while optimising
processes for efficiency and high-quality service delivery

WORK EXPERIENCE

Educational Project Implementation Manager | Dyvys Shyrshe
March 2025 to present (11 months)
Conducting consultations and guiding 40 active clients
Maintaining and updating client information in CRM system
Preparing and managing documents, coordinating translation, apostille, and
notarization processes
Organising language certificate exams (English/German) for clients
Submitting application documents customized for the requirements of each
Austrian university and controlling the university admission process
Communicating with university administrations via email
Providing end-to-end housing support, including search and booking
Coordinating client relocation, including document preparation, move-in, and
legalization
Resolving various organizational matters and providing continuous support via
phone and chat
Communicating with government institutions regarding long-term residence
permits, visas, asylum status, and insurance

Customer Support Manager | Home Aliiance
June 2022 to August 2023 (1 year, 2 months)
Responding to client inquiries via phone regarding services and order status
Providing information about products and services
Processing orders and requests
EDUCATIONAL BACKGROUND

Master of International Relations and Affairs | Lviv Polytechnic National University
September 2024 to December 2025

Bachelor of English Philology/Translation | Ivan Franko National University of Lviv
September 2020 to June 2024

SKILLS

English C1
Client Consultation / Client Guidance
Workflow Management
Working with CRM
Microsoft Excel / Google Sheets (Basic)

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The candidate's resume is posted at https://www.work.ua/resumes/17088619/