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You can get this candidate's contact information from https://www.work.ua/resumes/17088823/

Work experience

Head of sales department

from 03.2024 to now (1 year 11 months)
wallpanels.com, Дистанційно (Будівництво, архітектура, дизайн інтер'єру)

- Built and led the full sales operation from scratch: strategy, processes, team structure, KPIs, and compensation models.
- Designed and standardized the entire sales funnel (Implemented in CRM)
- Created sales scripts, defined lead qualification criterias and lead scoring.
- Built a cross-functional workflow between sales and marketing to ensure seamless lead handoff and predictable pipeline growth.
- Established development workflows, documentation standards, and QA processes.
- Managed vendors, freelancers, and external dev teams related to the sales process.
- Owned e-commerce platforms (Shopify/WordPress), CRM (GoHighLevel), and internal tools.
- Oversaw integrations with payments, logistics, marketing platforms, and customer support tools.

Sales manager

from 03.2023 to 05.2024 (1 year 3 months)
IK Home Pros, Дистанційно (Будівництво, архітектура, дизайн інтер'єру)

- Launched as the sales rep, handling client relations, on-site workers dispatch, and accounting
- Managed customer inquiries and issue resolution during construction and repair projects
- Acted as translator between technicians and clients, improving communication and service
- Trained new hires, developed training materials, and oversaw call quality
- Generated leads through cold/hot calling and supported operational coordination

Broker

from 05.2022 to 02.2023 (10 months)
Globaltranz, Дистанційно (Транспорт, логістика)

- Served as primary liaison for brokers, clients, and team members to ensure smooth operations
- Managed shipment documentation and compliance across ground, air, and sea transport
- Resolved transportation issues promptly, maintaining high client satisfaction
- Negotiated rates with clients and carriers to balance competitiveness and profit

Sales manager

from 10.2021 to 05.2022 (8 months)
North Coast Auto, Дистанційно (Автобізнес та автосервіс)

- Supported vehicle sales across multiple dealerships, advising on financing and product options
- Guided customers through purchase paperwork, ensuring accuracy and clarity
- Delivered training sessions for Ukrainian and international staff to improve U.S. customer service standards
- Enhanced client experience through clear communication and personalised service

Team leader

from 01.2021 to 10.2021 (10 months)
Express Solutions, Кропивницький (Роздрібна торгівля)

- Managed B2B wholesale partnerships and direct retail sales, ensuring smooth order fulfilment
- Led a 7-person sales team, boosting performance through goal-setting and regular reviews
- Developed sales strategies with leadership, securing high-value accounts

Sales manager

from 08.2020 to 01.2021 (6 months)
Express Solutions, Кропивницький (Роздрібна торгівля)

- Managed B2B wholesale partnerships and direct retail sales, ensuring smooth order fulfilment

Логист

from 10.2019 to 08.2020 (11 months)
Express Solutions, Кропивницький (Транспорт, логістика)

- Managed end-to-end logistics, ensuring timely and smooth shipments and deliveries
- Handled all shipping/receiving documentation in compliance with regulations
- Communicated with drivers to resolve delivery issues and avoid delays
- Collaborated with customer service to address delivery issues and maintain satisfaction

Knowledge and skills

• Управлінські навички
• Планування продажу
• Управління командою
• Ведення CRM
• Управління персоналом
• Ведення переговорів
• Побудова відділу продажу
• Продаж B2B
• Продаж B2C

Language proficiencies

• English — fluent
• Ukrainian — fluent

Additional information

Highly experienced Sales/Customer Care manager in the car and truck heavy duty parts selling industry, construction and interior design related businesses, perfect communication and customer service skills. Well-versed in numerous different programmes as well as CRM systems. Have experience in building the automation chains such as SMS/email follow-up and overall CRM setup including additional API’s and software connections. Fast learner and information developer if the process requires additional research. Built and standardized end-to-end sales processes, covering the full deal lifecycle from initial contact to contract signing including the entire documentation, contracts, and supporting files.
6 years of experience working with the US B2C and B2B market, wholesale distribution companies and dealerships all over the United States. Was a lead of the production team and was in charge of creating and approving the drawings for the project.
Good at start-ups, one of the first employees starting a new project (becoming a Head of Sales and partially taking over the position of CTO and Project Development Manager), have experience in building and gathering a team (sales dep., accounting, team of designers and technologists, production team). Team player and a good negotiator. Enjoy working with high profile clients and lead the negotiations process.