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Work experience

IT Support Specialist,

from 03.2020 to 08.2023 (3 years 6 months)
InfoTechService,, Дистанційно (IT)

Provided first- and second-line technical support for internal users and small client
environments
Resolved incidents related to software malfunctions, OS configuration, application
errors, and connectivity issues
Installed and configured Windows and Linux systems across workstations and laptops
Managed user accounts and permissions, including password resets, profile
configuration, and access troubleshooting
Supported office and remote users via chat, phone, and email, maintaining
professional communication
Logged and tracked issues using internal ticketing workflows, ensuring timely
resolution and follow-up
Assisted with workstation setup, software deployment, and routine maintenance
tasks
Documented repeated issues, wrote step-by-step troubleshooting notes, and
contributed to internal knowledge sharing
Improved support response efficiency by organizing request handling and prioritizing
urgent cases

Technical support specialist

from 06.2019 to now (7 years 2 months)
Freelance, Дистанційно (IT)

Built, upgraded, and maintained over 25 desktop PCs for local clients and small
teams, focusing on stability and performance. Assisted with operating system
installations, driver configuration, user accounts, and essential software setup.
Troubleshot hardware, software, printer, and basic networking issues, both on-site
and remotely via screen-sharing tools. Provided clear, user-friendly explanations
to non-technical users, resolving performance problems, system cleanup tasks, and
application configuration to improve overall user experience.

Education

Фаховий коледж інженерії, управління та землевпорядкування Державного некомерційного підприємства "Державний університет "Київський авіаційний інститут"

Комп'ютерна iженерiя, Київ
Specialized secondary, from 2021 to 2025 (4 years)

Knowledge and skills

• Відповідальність
• Microsoft Copilot
• Налаштування MacOS
• IT-Підприємство
• Користувач ОС Windows
• Адміністрування Windows Server
• Windows Forms
• AI-анімація
• windows
• Адміністрування MacOS
• Адміністрування ОС Linux
• Адміністрування Linux Server

Language proficiencies

• English — advanced
• French — beginner
• Spanish — average