Богдана

Bohdana Shevchuk
Date of birth: 17/04/2003 | Gender: Female | Nationality: Ukrainian | Mobile phone: +380
968982881 | Email address: [open contact info](look above in the "contact info" section) | Website:
[open contact info](look above in the "contact info" section) | Home address: Petra Vershyhory Street, 7, 31043, Kyiv
(Ukraine)

About myself
Language Skills Motivated, goal-oriented and outgoing honors student pursuing a BA in the Department of
Turkish and English Philology at Taras Shevchenko National University of Kyiv. Passionate
• Ukrainian: Mother tongue about creative writing and detail-oriented especially in adapting different styles and tones that
• English will suit my audience (incl. 20+ posts). Aimed at deepening own knowledge through
experience.
• Listening: C1
• Reading: C1
• Spoken production: B2
Work experience
• Spoken interaction: B2
English Tutor 01/11/2020 - 30/03/2022
• Writing: B2
Ukraine
• Turkish
• Took part in the educational process of 3 students of 4–5th grades.
• Listening: B1
• Planned and delivered English language lessons that incorporated the use of
• Reading: B1 audio-visual aids.
• Spoken production: A2 • Closely supervised students’ growth and helped them improve their written and oral test
scores.
• Spoken interaction: A2
• Writing: B1 Key achievement:
• Helped students improve final test scores by 20%

Skills
Customer Support Representative and Sales
• Computer Literacy 25/09/2022 - Current
Manager
• Social Media/Social Network
Livingston Research | Kyiv/Lviv, Ukraine
• Canva Editor
• Actively engage with the existing customer base through the text message interface,
• Web-based communications
offering a prompt and personalized response to their requests and requirements.
and Research
• Proficiently handle and resolve customer complaints and issues, showcasing robust
• Word Processing (Microsoft problem-solving skills and an unwavering commitment to customer satisfaction.
Word) • Collaborate closely with cross-functional teams across the organization to harmonize
• Data Entry & Organization of efforts and guarantee the delivery of an exceptional customer experience, actively
Data championing the pursuit of excellence.

• Video creation & editing
Key achievement:
• Improved response times by 20% through efficient ticket management and
prioritization.
• Successfully started processing an average of 45 customers per work shift, ensuring
quick and effective issue resolution.
• Excelled during peak periods, maintaining professionalism and efficiency under
high-pressure situations.

Education & Training

Bachelor of Turkish Philology 01/09/2020 - 30/06/2024
Taras Shevchenko National University of Kyiv | Kyiv, Ukraine

Field(s) of study:Fundamentals of linguistics, Turkish language and literature, English
language, Fundamentals of translation practice, Literature of the Ancient East | Final grade:
92.6 | Address: Volodymyrska Street 60 01033

Projects

Erasmus+ Youth Exchange Share, Create and
12/07/2022 - 21/07/2022
Enjoy in Turkey
 • Improved the level of English and Turkish
• Learned about the customs and traditions of the participating countries (Turkey,
Romania, Norway, Lithuania)

Student exchange program at Pamukkale
01/02/2023 - 07/07/2023
University, Turkey
• Gained a deep understanding and appreciation of Turkish customs, traditions, and way
of life.
• Maintained a strong academic record, earning a GPA of 95 during the exchange
program.

Volunteering

Support Army of Ukraine 24/02/2022 - Current
• Translation of information about the war into Turkish and English and promotion of the
channel with Ukrainian news in Telegram.
• Coincidence of funds for a thermal imager.

https://t.me/ukrainenowenglish/15641
https://t.me/UkraineNowTurkish/2515