Vitaliia

VITALIIA Lviv, Ukraine
[open contact info](look above in the "contact info" section)
SAKHARUK [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY

Client- and operations-focused professional with 15+ years of experience working with people, processes,
and teams, including 6+ years in international operations and customer support for US-based companies.
Strong background in client communication, coordination, issue resolution, training, and workflow
management. Fluent in English (C1). Seeking a role in Customer Success, Operations, Project Coordination, or
Account / Client Management.

CORE SKILLS

Client Communication & Issue Resolution & Escalation Cross-Functional & English (C1)
Relationship Management Handling Multicultural Collaboration
Operations & Process Training, Onboarding & Scheduling, Planning & Microsoft Office,
Coordination Knowledge Transfer Documentation Google Workspace

PROFESSIONAL EXPERIENCE

Tracking Agent, Flex Way Transport Co. 2024–2025

Monitored shipment statuses and ensured timely updates for clients
Communicated with drivers, dispatchers, and internal teams
Maintained accurate tracking records and reports

Tracking Department Manager, Midwest Expedited Carrier Corporation 2020–2024

Managed daily operations of the tracking department
Coordinated workflows and ensured service-level compliance
Trained and supported team members
Handled escalations and maintained long-term client satisfaction
Communicated daily with US-based clients and partners

Tracking Agent, Midwest Expedited Carrier Corporation 2018–2024

Provided real-time operational support and shipment tracking
Resolved delivery issues and delays in coordination with internal teams
Worked across time zones in an international environment

ADDITIONAL PROFESSIONAL EXPERIENCE

Program & Team Coordinator (English Programs)
2006–2017
School of Early Development “Piznayko”, Ukraine

Coordinated daily operations of English-language programs
Managed schedules, groups, and learning plans
Supervised and supported team members
Communicated with parents and stakeholders
Maintained documentation and progress tracking
English Teacher / Program Support Specialist 2017–2019
Private School “BOYAR”, Lviv, Ukraine

Delivered structured programs and monitored learner progress
Provided regular reporting and feedback to stakeholders
Adapted programs to individual and group needs

Private Tutor (Part-time, Self-Employed) 2006–2019

Managed individual clients and long-term learning plans
Scheduled sessions, tracked progress, and adjusted programs
Built and maintained strong client relationships

English Teacher & Administrative Assistant (Part-time) 2007–2008
Volsvyn Secondary School, Lviv Region, Ukraine

Managed individual clients and long-term learning plans
Scheduled sessions, tracked progress, and adjusted programs
Built and maintained strong client relationships

EDUCATION & CERTIFICATIONS

Advanced TESOL Certificate, Global TESOL College, Canada 2017
2017
TESOL Specialization Certificate, Global TESOL College, Canada

Foundation TESOL Certificate, Global TESOL College, Canada 2017

Bachelor’s Degree in Primary Education, Volyn National University 2011
named after Lesya Ukrainka, Ukraine

Diploma in Primary Education & English Teaching, Volodymyr-Volyn 2006
Pedagogical College, Ukraine

PROFESSIONAL DEVELOPMENT

Global Education and Skills Forum, 2018 – Dubai, UAE
Teacher’s Global Prize, 2018 – Dubai, UAE
IV International Educational Forum, 2018 – Kyiv, Ukraine
National Geographic Learning Seminar “Teacher’s Talk” (Hugh Dellar, Cambridge University)
Tutors Conference, 2018 – Kyiv, Ukraine
IELTS Preparation by CELTA/DELTA Trainer Chris Reese
Upgrade Your Teaching!, 2018 – Kyiv, Ukraine
Participation in numerous educational webinars and seminars