Viktoriya

Viktoriya Shchukina-Abramova
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Mykolaiv, Ukraine
Personal Summary
Detail-oriented Logistics Coordinator with 7 years of expertise in sales, safety (HOS), and operations. Achieved a load coverage rate of 99%, significantly enhancing customer satisfaction. Successfully reduced company pay by 10% annually through strategic planning and operational efficiency. Committed to further optimizing logistics processes to drive continuous improvement.
Possesses a solid understanding of DOT regulations, ensuring compliance and operational efficiency.
Dedicated customer service professional with exceptional time management skills and extensive industry knowledge. Bilingual communicator adept at building strong relationships with clients and enhancing team collaboration. Committed to contributing valuable insights and actively supporting team objectives.
Skills
• MS Office
• Effective Time Management
• Computer skills
• Service-Oriented Communication
• Collaborative Work Ability
• Documentation skills
Experience
Vista Trans Inc | remote
Carrier Sales Specialist
09/2025 - currently
• Sourced, onboarded, and managed carrier relationships across multiple modes (dry van, reefer, flatbed, drayage).
• Negotiated competitive freight rates while maintaining service quality and margin targets.
• Coordinated load coverage from pickup to delivery, ensuring on-time performance and compliance with customer requirements.
• Verified carrier credentials, insurance, safety records, and operating authority prior to load assignment.
• Communicated daily with carriers and dispatchers to track shipments, resolve delays, and handle unexpected issues..
• Maintained accurate load details and documentation in TMS, including rate confirmations and PODs.

Bison Transport | Winnipeg, Manitoba CANADA
City/HWY PLANNER
09/2023 - 03/2025
• Coordinated assets to meet requirements of clients, drivers, and company.
• Conducted resource availability analysis by evaluating the capabilities and limitations of drivers, tractors, and trailers.
• Analyzed client priorities, volume trends, cycles, and flexibility requirements.
• Coordinated overall strategy by gathering relevant information, developing plans, and effectively communicating to Fleet Management group for execution.
• Enhanced fleet and driver productivity targets through collaboration.
• Coordinated payment processes for fleet drivers and cartage services.
• Coordinated dispatch operations to ensure timely updates for drivers and customers.

Delta Logistics LLC | Candler, NC
SALES ASSISTANT (FREIGHT BROKER)
03/2021 - 06/2023
• Communicating between customers and carrier representatives;
• Negotiating rates and terms with customers and carriers;
• Requesting detentions, layovers, TONU, etc from customers;
• Creating invoices for customers;
• Developing relationships with carriers and customers;
• Working with Macropoint and checking driver's location through this GPS system;
• Analyzed customer feedback and developed strategies to increase customer satisfaction and loyalty;
• Stayed current on customer trends and requirements

Carolina Logistics LLC | Candler, NC
HOS SPECIALIST
07/2018 - 03/2021
• Monitoring drivers logbooks;
• Communicating with drivers about their hours of service compliance;
• Communicating with dispatchers;
• Created reports and documents as requested by the office manager;
• Greeted customers in a friendly and professional manner;
• Handled customer complaints calmly and professionally, resolving customer issues in a timely manner;
• Assisted in troubleshooting and resolving safety, service and operational issues;
• Consulted drivers due to DOT inspections on the road
Education
V.O. Sukhomlinskyi Mykolaiv National University | Mykolayiv
MASTER in BIOLOGY
06/2020
V.O. Sukhomlinskyi Mykolaiv National University | Mykolayiv
BACHELOR in BIOLOGY
06/2018
Languages
• Ukrainian, Native
• English, Advanced