Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/17145634/

Work experience

Dispatcher

from 06.2025 to 04.2026 (11 months)
Prime Fix Appliance Repairs, Remote (Public and business services)

•Handled high call and email volume daily, juggling scheduling, payments, and urgent requests with empathy and precision.
• Kept things moving: dispatched technicians, ensured jobs are updated in the system, and smooth out any bumps along the way.
• Facilitated quick dispatch of technicians, updated jobs in the CRM and swiftly resolved any hiccups along the way.

Dispatcher

from 02.2024 to 06.2025 (1 year 5 months)
Apex Logistics, Remote (Transportation and logistics)

•Managed high-volume client communication
(80-150+ interactions daily) across calls, emails, chats, and SMS providing guidance on service options.
• Optimized routing and scheduling to reduce delays and improve operational efficiency.
• Maintained accurate dispatch logs and operational records for assignments, communications, and job outcomes in CRM.

Dispatcher

from 04.2022 to 01.2024 (1 year 10 months)
Cleaning Pros LLC, Remote (Public and business services)

• Handled calls, texts, chats and emails.
• Assisted customers in selecting cleaning packages that fits their needs.
• Assigned jobs to available cleaners, optimized their travel routes to prevent delayed arrivals.
• Handled last minute cancellations, appointment changes, emergency requests and resolved complaints.

Knowledge and skills

• Customer support
• Chat & email support
• Management of CRM
• Sales support
• Ability to work in multitasking mode
• Attention to detail
• Conflict resolution
• English communication
• Receiving and processing orders
• Customer orientation
• Workiz CRM
• Housecall Pro

Language proficiencies

English — fluent