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Ostap Kotovskyi
[open contact info](look above in the "contact info" section)
IT support specialist/Administrator [open contact info](look above in the "contact info" section)

PROFESSIONAL IT support specialist with hands-on experience in system administration, IT
STATEMENT infrastructure maintenance, and troubleshooting of software, hardware, and
network environments. Skilled in supporting Linux and Windows systems.
Experienced in diagnosing complex incidents, maintaining servers and user
workstations, configuring network services. Proactive, detail-oriented, and
continuously expanding technical expertise to deliver reliable IT solutions and
high-quality user support.

SKILLS Operating Windows, Linux (Debian/Ubuntu, Proxmox VE)
Systems
System Active Directory, Microsoft Intune, Microsoft Configuration
Administration Manager, PowerShell, RDP, ticketing systems, incident handling,
& Support software/hardware troubleshooting, user account management,
internal documentation, network infrastructure planning
Cloud AWS, GCP (basic)

Databases SQL (PostgreSQL, SQLite)

Programming Python, Django, JavaScript (basic), HTML/CSS, Git, Bash scripting
& Tools
Other Tools & Docker (basic), LXC, VM, Nginx, Cloudflare, GitHub, CAD software
Technologies

Soft Skills Analytical thinking, clear communication, teamwork, stress
resistance, self-learning, problem-solving

Languages English (intermediate+)

EXPERIENCE IT SUPPORT SPECIALIST
NDA (defence tech), Lviv(2025-present)

RESPONSIBILITIES:
Installed, configured, and maintained user hardware and software
Provided desktop and user account support, including onboarding and
offboarding
Troubleshot technical issues and performed root cause analysis
Managed support tickets and escalated issues when necessary
Maintained and updated internal documentation and knowledge base

TECH STACK
Microsoft Intune
Zendesk
Powershell
Bash
 TECHNICAL SUPPORT ENGINEER
“OKKO”, Lviv(2024-2025)

RESPONSIBILITIES:
Software and hardware installation, configuration, and maintenance
User account and desktop application support
Troubleshooting and root cause analysis
Handling support requests and escalating when needed
Updating internal documentation and knowledge base

TECH STACK
Active Directory
Microsoft Configuration Manager
Powershell
Remote Desktop Protocol (RDP)
Microsoft Defender

TECHNICAL INVENTORY TECHNICIAN
“BTI EXPRES-SERVICE”, LVIV(2017-2024)

Conducting building measurements and drafting building plans.
Preparing and formalizing technical documentation for real estate
properties.
Administering the company's network and server for data storage.
Developing and implementing project management software.
Ensuring the functionality of computer systems and resolving
technical issues with software, hardware, and other office equipment.

EDUCATION UKRAINIAN ACADEMY OF PRINTING

Bachelor's degree in "Print Presses and Automated Complexes"
(2011-2015)
Master's degree in "Print Presses and Automated Complexes"
(2015-2017)
PhD student in "Industrial machinery Engineering"
(2017-2021)