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Ostap Kotovskyi [open contact info](look above in the "contact info" section)
IT Support Specialist | Microsoft 365 | [open contact info](look above in the "contact info" section)

Azure / Entra ID | Active Directory

IT Support Specialist with hands-on experience in technical support, system
PROFESSIONAL administration, endpoint management, and troubleshooting hardware, software,
STATEMENT and network issues. Experienced with Windows environments, Microsoft 365,
Azure / Entra ID, Active Directory, Microsoft Intune, and Microsoft Configuration
Manager. Familiar with Jira and Confluence for issue tracking, documentation, and
team collaboration. Strong analytical and problem-solving skills, with experience in
incident handling, user account administration, onboarding and offboarding, and
technical documentation. Additional background in Linux, scripting, and software
development.

SKILLS IT Support & Windows OS, hardware and software troubleshooting,
Troubleshooting incident management, root cause analysis, user support,
ticketing systems, technical documentation.

Microsoft Microsoft 365, Teams, SharePoint, Azure / Entra ID, Active
Technologies Directory, Microsoft Intune, Microsoft Configuration Manager,
Microsoft Defender, PowerShell.

Collaboration & Jira, Confluence, Zendesk, user account management,
Service Management incident tracking, knowledge base maintenance.

Systems & Networking Linux (Debian/Ubuntu), Proxmox VE, RDP, Bash, network
troubleshooting, Nginx, Docker, LXC, virtual machines.

Programming & Python, Django, JavaScript (basic), HTML/CSS, SQL, PostgreSQL,
Databases SQLite, Git, GitHub.

Cloud AWS and GCP — basic knowledge.

Languages English (intermediate+)

EXPERIENCE UAV SERVICE ENGINEER
Twist Robotics , Lviv (2026-Present)

RESPONSIBILITIES:
Configure, flash, and calibrate UAV systems and onboard modules.
Perform functional testing and diagnose hardware- and software-related issues.
Inspect electronic components, wiring, connectors, and assemblies to identify
faults.
Carry out hardware integration, soldering, assembly, and repair tasks as
required.
Verify equipment functionality after configuration, testing, or corrective actions.
Follow technical documentation and testing procedures to support equipment
reliability and quality.

IT SUPPORT SPECIALIST
NDA (defence tech), Lviv(2025-2026)

RESPONSIBILITIES:

Installed, configured, and maintained user hardware and software
Provided desktop and user account support, including onboarding and
offboarding
Troubleshot technical issues and performed root cause analysis
Managed support tickets and escalated issues when necessary
Maintained and updated internal documentation and knowledge base

TECHNOLOGIES: Microsoft Intune, PowerShell, Bash, Zendesk.

TECHNICAL SUPPORT ENGINEER
“OKKO”, Lviv (2024-2025)

RESPONSIBILITIES:
Installed, configured, and maintained user workstations, software, and IT
equipment.
Provided technical support for user accounts and desktop applications.
Diagnosed hardware, software, and connectivity issues and investigated
their root causes.
Handled support requests and escalated incidents when required.
Maintained internal documentation and knowledge base articles to
support consistent issue resolution.

TECHNOLOGIES: Active Directory, Microsoft Configuration
Manager, PowerShell, Remote Desktop Protocol (RDP), Microsoft
Defender.

TECHNICAL INVENTORY TECHNICIAN
“BTI EXPRES-SERVICE”, LVIV (2017-2024)

Administered the company's network and file storage server.
Developed and implemented internal project management software.
Maintained office computer systems and resolved hardware and
software issues.
Conducted building measurements and prepared technical
documentation and building plans.

EDUCATION UKRAINIAN ACADEMY OF PRINTING

Bachelor's degree in "Print Presses and Automated Complexes"
(2011-2015)
Master's degree in "Print Presses and Automated Complexes"
(2015-2017)
Doctoral studies in “Industrial Machinery Engineering”
(2017–2021 studies; degree not listed as completed)