Анна

Anna Shylova Shift \ Operations Manager

CONTACT Phone: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)
LinkedIn: [open contact info](look above in the "contact info" section)

PROFESSIONAL ContentStream (remote, Aug 2023 - Present)
BACKGROUND Shift \ Operations manager (Feb 2025 - Present; promoted twice within 18 months)
Coordinating orders: processing incoming order payments, verifying instructions and
profitability margins, monitoring order progress and communicating it with the clients.
Resolving client complaints and order-related issues, making final decisions on disputes and
refunds in compliance with internal rules.
Streamlined staff training, reducing duration from 28 to 21 days while maintaining high quality
of education.
While leading a team of 4, coordinated workload for more than 50 people, ensuring timely
task completion.
Overseeing team operations by managing schedules, running regular quality checks and
arranging regular meetings for communicating updates..

Editor (Aug 2023 - Feb 2024)
Edited and quality-checked a wide range of texts across diverse subject areas, ensuring
clarity, coherence, and adherence to requirements.
Achieved 97-99% checking accuracy by following a structured quality assurance checklist.
Managed urgent turnaround requests under tight deadlines (15–90 minutes), prioritizing
efficiently without skipping required QA steps.

Metal Expert (Aug 2021 - Apr 2022)
Coal Market Researcher
Researched coal productions, logistics and consumption across Europe and North America
using OSINT.
Created the team’s first consolidated coal power plant Excel-based database for assigned
regions, improving internal visibility and market structure.
Improved consistency of daily logistics data entry, contributing to final product accuracy.

Self-Employed (Apr 2022 - Dec 2023)
English Teacher
Delivered one-on-one personalized online tutoring sessions to international learners (B1-C1).
Developed comprehensive English language programs tailored to diverse students' aims and
specific skills and provided regular measurable feedback to track the progress.
Ran self-employed operations, including client communication, cross-time-zone scheduling
and invoicing.

Alfred Nobel University, Sep 2021 – Jan 2023
EDUCATION
Master of Marketing
Alfred Nobel University, Sep 2017 – Jun 2021
Bachelor of International Economic Relations

LANGUAGES Ukrainian – native
Russian – native
English – proficient
French – beginner