Роман

PASPOLITAK
ROMAN
TEAM LEAD

About Me
I am a results oriented professional
with experience in customer support
and team leadership within fast-paced
operational environments. I have a Experience
strong background in coordinating
daily workflows, resolving customer 2022-2025
Team Lead at Carolina Transportation
and process-related issues, and
Coordinate and oversee daily logistics operations to ensure timely and
supporting teams to meet
accurate movement of goods.
performance targets. Known for clear
Lead, support, and train team members, ensuring productivity and
communication, problem solving, and
reliability, I thrive in roles that require adherence to procedures.

organization, accountability, and cross- Monitor performance metrics, inventory levels, and shipment status to
team collaboration. identify and resolve issues.
Communicate with management, vendors, and other departments to

Contact optimize workflows and improve efficiency.
2021 – 2022
[open contact info](look above in the "contact info" section) Customer Support Manager

[open contact info](look above in the "contact info" section)
Namecheap inc.
Providing technical and account-related assistance to customers,
Kremenchuk, Ukraine resolving issues with domains, hosting, billing, and services in a timely
manner.
Communicating with customers via chat, email, or phone to ensure a
smooth experience, customer satisfaction, and retention.
English Teacher
Skills
New Oriental XDF Training School 2016-2021
Management Skills сompleted trainings and improved qualifications; developing learning
programs; helping with the American accent; - preparing students for
Creativity
public speaking.

Bulding Rapport Ealy Childhood Education
New York Kids Club, Tianjin, China 2014-2016
Negotiation
Creating a safe, nurturing environment that supports young children’s
Critical Thinking development through play, routines, and interaction.
Planning and delivering age-appropriate learning activities that foster
Leadership
children’s social, emotional, language, and physical development.

Education
Language
Ukrainian State Flight Academy 2009-2014
English Ukrainian
Air Traffic Control

100% 100 % Certification
TEFL
Advanced Certificate in Teaching English as a
Foreign Language