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Work experience

Quality Control Specialist

from 09.2024 to 02.2026 (1 year 6 months)
Develux, Дистанційно (IT)

Conducted QA audits and chat analysis to identify quality gaps and risks. Analyzed quality trends, delivered structured feedback and regular 1:1 check-ins, contributed to AI-driven quality checks, and delivered support trainings. Collaborated with CX, Product, and Operations teams to drive scalable quality improvements.

Quality controller

from 11.2021 to 11.2024 (3 years)
Uvoteam, Дистанційно (IT)

Monitored and improved support quality through regular QA reviews, evaluations, calibration discussions, and root cause analysis. Supported onboarding and training, and held regular 1:1 meetings focused on performance, well-being, and development. Contributed to quality standards, evaluation criteria, and continuous improvement initiatives. Participated in hiring and offboarding processes and supported team and individual OKRs.

Customer Care Agent

from 08.2018 to 03.2021 (2 years 8 months)
Uvoteam, Дистанційно (IT)

Provided customer support via chat and phone, managed cases end-to-end in internal systems, and consistently met KPI targets.

Knowledge and skills

• Працьовитість
• Контроль якості продукції
• MS Excel
• Ведення документації
• Дисциплінованість
• Доброзичливість
• Адаптивність
• Неконфліктність
• Чесність