Марко

BEN MARKO
Product Manager | Project Manager | Product Owner
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Lviv, Ukraine | [open contact info](look above in the "contact info" section)

SUMMARY
Product-minded delivery manager with 3+ years of relevant experience, including 1.5+ years in Product and
Project Management roles. Proven track record taking digital products from concept to launch in fast-paced
agency environments. Strong ownership mentality, proactive by nature, and driven by a desire to grow within
strong, high-performing teams. Combines product thinking - requirements definition, user story writing, roadmap
ownership - with hands-on project execution: sprint planning, cross-functional coordination, and zero-miss
deadline discipline.
Extensive background in sales and pre-sales - skilled at identifying client needs, translating business goals into
actionable product requirements, and building long-term stakeholder relationships. Communicates credibly with
engineers and non-technical stakeholders alike. CS education provides a solid technical foundation for working
with web products, REST APIs, and development teams.

EXPERIENCE
IT Product and Project Manager | Digital Agency iWeb Mar 2025 - Jan 2026
• Managed 10+ concurrent digital products including e-commerce and corporate websites built on WordPress
with REST API and Python integrations, SEO, PPC, and paid media campaigns.
• Defined product scope and feature requirements; wrote user stories and product briefs translating client
goals into structured technical tasks for development and design teams.
• Owned full product lifecycle: discovery, timeline planning, task allocation, sprint tracking in ClickUp, status
reporting, and client sign-off.
• Served as the central bridge between business stakeholders and engineering - managing scope changes,
resolving blockers, and maintaining delivery velocity across multiple simultaneous projects.
• Built and maintained long-term relationships with international clients, ensuring retention and identifying
upsell opportunities through proactive communication.
• Maintained zero critical delivery failures across a high-volume, multi-client workload through rigorous backlog
prioritization and risk management.
• Introduced standardized processes and sprint workflows that improved cross-team efficiency and delivery
predictability.

Design Project Manager | D&D Agency | UX/UI Design Agency Dec 2025 - Apr 2026
• Owned end-to-end delivery of UX/UI design products - from discovery and requirements definition through
sprint execution, design review, and client sign-off.
• Defined product scope, wrote structured briefs and user stories, translated client goals into actionable tasks
for design teams.
• Built and maintained sprint workflows in ClickUp; introduced standardized processes that reduced revision
cycles and improved delivery predictability.
• Acted as single point of contact for clients - managing expectations, handling scope changes, and ensuring
consistent stakeholder alignment throughout the product lifecycle.
• Enforced quality checkpoints at each product stage, catching issues early before they impacted timelines or
client satisfaction.

Sales Manager | Insiders Sep 2024 - Feb 2025
• Managed full B2B sales pipeline in ClickUp - built discipline in follow-through, stakeholder accountability, and
structured communication directly applicable to PM work.
• Conducted structured discovery calls to uncover client needs - skills that directly inform product scoping and
requirements definition.
Programming Teacher | Logica School Sep 2023 - Sep 2024
• Delivered structured programming curricula to teenagers; adapted pace to individual learning needs and
tracked consistent outcomes.
• Developed ability to explain complex technical concepts in clear, user-centered language - core to
stakeholder communication and product documentation.

SKILLS
Product Management: Requirements definition, User stories, PRDs, Roadmapping, Backlog prioritization,
Feature scoping, Discovery, Product lifecycle ownership
Project Management: End-to-end delivery, Deadline control, Scope management, Risk mitigation, Quality
assurance, Resource balancing
Agile: Scrum, Sprint planning, Retrospectives, Backlog grooming, Kanban, Workflow optimization, Blocker
resolution
Stakeholder Management: International clients, Expectation management, Status reporting, Scope change
handling, Escalation management
Cross-functional Collaboration: Designer and developer alignment, Task ownership, Accountability
frameworks, Pre-sales and sales support
Technical Fluency: WordPress, REST APIs, Python integrations, Web product architecture - sufficient to lead
technical conversations with dev teams
Tools: ClickUp, Jira, Trello, Miro, CRM systems, Google Workspace
Languages: Ukrainian (Native), English (B2 Upper-Intermediate)

TARGET ROLES
Product Manager | Product Owner | Project Manager (IT/Digital) | Product Operations Manager

EDUCATION
Bachelor's Degree - Computer Science (Automated Control Systems) | Lviv Polytechnic National
University 2021 - 2025

Open to full-time, contract, and remote opportunities | Available immediately