Марко

BEN MARKO
Technical Product Owner · Product Manager · Delivery Manager
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Lviv, Ukraine (remote or hybrid, open to relocation) | [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Technical Product Owner & Delivery Manager with 3+ years of experience in digital products, including 2+ years in
dedicated PM/PO roles. Proven track record owning products end to end in fast-paced environments — from funnel analysis
and discovery through sprint execution, incident response, and release sign-off. Experienced in AI-first development pipelines
with autonomous dev agents, LLM pipelines, and multi-channel product delivery. Combines strong product thinking (PRDs,
roadmaps, funnel analysis, backlog prioritization) with hands-on technical execution (SQL analytics, incident command,
spec-to-dev pipelines). Strong communicator with both technical teams and non-technical stakeholders across multiple
markets and languages. Recent roles were fixed-term contract engagements; now looking for a long-term product role to grow
together with the product and the team. Open to remote, hybrid work, and relocation.

EXPERIENCE

Technical Product Owner / Product Manager — Flexipy OÜ · Project: Leon & Vera Jun 2026 – Aug 2026 | Contract ·
Remote
• Owned full product spec cycle for an AI SaaS platform (WhatsApp + Web) serving real estate agents across Spain,
Portugal, and Italy — 3 markets, 4 languages, ~120 active brokers in production.
• Generated 43% of total team ticket flow: authored 47 PRD/PCS specifications translated into 92 engineering tickets
across 6 sprint cycles; median spec-to-dev-ticket time under 24 hours.
• Built Trial→Paid funnel baseline through independent SQL analysis on production data (582 users, 90 days); identified
critical 63% drop-off at scout setup and shaped the conversion roadmap.
• Worked with product analytics (Firebase, Amplitude, AppsFlyer) within an AI-first pipeline, interpreting and validating
analytics output through custom AI-agent workflows to accelerate data-driven decisions.
• Acted as incident commander on 2 P0 production outages — silent WhatsApp delivery failure affecting ~95% of brokers
and a zero-leads production bug — root-caused and resolved both independently.
• Designed and deployed Craft Spec Gate: a custom AI agent for automated spec review before engineering handoff;
publicly recognized by CTO.
• Shipped 9 product specs to production: paywall system, event-driven lead delivery, Day-0 activation, WhatsApp Stripe
checkout, and brand/i18n cleanup across 4 languages.
• Led 6 sprint cycles (200 SP capacity) with structured bug/risk reserves; co-owned Gate-1 approval process alongside
CEO.
• Eliminated ~13k unnecessary LLM calls/week through independent production code analysis and spec-level fix.
Stack: Linear · Supabase/SQL · GitHub · Stripe · Meta WABA · Claude Code · LangSmith · Railway · Vercel · LangGraph

Product Owner — D&D Agency — UX/UI Design Agency Dec 2025 – Apr 2026 | Contract
• Owned UX/UI design products (web and mobile interfaces) from discovery and requirements definition through sprint
execution, design review, and client sign-off.
• Served as end-to-end product owner for an AI-powered adult content generation chat platform, one of the agency's
flagship B2B projects — managed the full lifecycle from requirements and UX flow definition through sprint execution
and client sign-off.
• Conducted pre-sale calls and upsell conversations with B2B clients, identifying expansion opportunities and translating
business goals into structured product scopes.
• Built and maintained sprint workflows in ClickUp; introduced standardized processes that reduced revision cycles and
improved predictability.
• Acted as single point of contact for B2B clients: managed expectations, handled scope changes, and ensured consistent
stakeholder alignment throughout the product lifecycle.
• Conducted A/B testing, competitive analysis, and foreign market research to support product strategy.
IT Product & Project Manager — Digital Agency iWeb Mar 2025 – Jan 2026
• Managed 10+ concurrent digital products including e-commerce platforms, corporate websites (WordPress, REST API,
Python integrations), and SaaS solutions across multiple B2B accounts.
• Drove pre-sale and upsell pipeline: conducted discovery calls, formed product proposals, and secured project expansions
with international B2B clients.
• Defined product scope and feature requirements; wrote user stories, PRDs, and product briefs translating client business
goals into structured technical tasks.
 • Led a CRM system modernization project: gathered requirements, coordinated development, and managed the delivery
timeline.
• Maintained zero critical delivery failures across a high-volume, multi-client workload through rigorous backlog
prioritization and risk management.
Sales Manager — NDA Sep 2024 – Feb 2025
• Managed full B2B sales pipeline in Jira, building discipline in structured communication, follow-through, and
stakeholder accountability.
Programming Teacher — Logica School Sep 2023 – Sep 2024
• Delivered structured programming curricula to teenagers; began independently leading mini-projects, defining first PRDs
and coordinating cross-functional tasks.

SKILLS
Product Management: Requirements definition, PRDs/PCS, user stories, roadmapping, backlog prioritization, feature
scoping, funnel analysis (SQL), A/B testing, UX research, product design collaboration, incident command
AI-First Development: AI-assisted SDLC, autonomous dev agent pipelines (CRAFT→FORGE→GATE), LLM pipelines,
prompt engineering, AI spec-review agents, Claude Code, LangSmith, LangGraph
B2B Communication & Pre-Sales: B2B client management, pre-sale discovery, upsell identification, expectation
management, stakeholder alignment, scope change negotiation
Project & Delivery Management: End-to-end product delivery, sprint planning, deadline control, scope management, risk
mitigation, quality assurance, status reporting, release management
Agile & Process: Scrum, Kanban, backlog grooming, retrospectives, workflow optimization, blocker resolution, process
standardization, gate-based review processes
Technical Fluency: SQL (Supabase/Postgres), WordPress, REST APIs, Python integrations, web product architecture —
sufficient to lead technical conversations and diagnose production issues
Tools: Linear, Jira, ClickUp, Trello, Miro, Figma (review), Supabase, GitHub, Stripe, Meta WABA, Railway, Vercel,
LangSmith, Google Workspace, Firebase, Amplitude, AppsFlyer (analytics interpretation via AI-agent pipelines)
Languages: Ukrainian (Native) · English (B2 Upper-Intermediate)

DOMAIN EXPERIENCE
AI SaaS · Real Estate Tech · E-commerce · UX/UI Products · CRM Systems · Fintech · Trading Apps · Travel/SEO · Web &
Mobile Apps · Corporate Platforms · AI Content Generation / Adult Entertainment

EDUCATION
Bachelor's Degree — Computer Science (Automated Control Systems)
Lviv Polytechnic National University | 2021 – 2025
• Began proactively managing projects and forming product documentation (requirements, PRDs) during university,
building a real ownership mindset ahead of entering the workforce.

Available immediately · Open to full-time, contract, and remote opportunities · Lviv, Ukraine — remote, hybrid, or relocation