Kiril

Kiril Vengerskiy
Customer Operations & Client Support Specialist

Lviv, Ukraine | [open contact info](look above in the "contact info" section) | Telegram: @Vinigret736 | [open contact info](look above in the "contact info" section)

Professional Summary
Client-focused operations specialist with 4+ years of experience supporting customers, coordinating
daily operations, and managing complex workflows in fast-paced environments. Strong background
in client communication, issue resolution, and multi-stakeholder coordination. Known for reliability,
attention to detail, and calm decision-making under pressure.

Professional Experience

Client Operations Specialist | United Fleet Corp
Dec 2024 – Jan 2026
• Coordinated daily operations across multiple regions while maintaining continuous client
communication
• Handled time-sensitive issues, escalations, and service disruptions
• Managed operational documentation and workflow tracking
• Provided real-time updates to clients and internal teams

Operations Coordinator | CPT Logistics
Jan 2023 – Nov 2024
• Coordinated workflows for multiple stakeholders simultaneously
• Planned and adjusted schedules to optimize operational efficiency
• Resolved issues related to delays, changes, and service interruptions
• Worked with multiple internal systems and external partners

Account Support Specialist | Logity
Aug 2021 – Dec 2022
• Supported clients throughout the full service lifecycle
• Coordinated between customers and service providers
• Managed confirmations, tracking, and documentation
• Ensured service quality and on-time delivery

Key Achievements
• Personally sourced and onboarded 350+ clients who began generating recurring revenue for the
company
• Managed 11 active B2B clients simultaneously, each generating $4,000+ in monthly revenue
• Supported and coordinated operations for 40–60 active clients across multiple regions
• Handled 10–15 time-critical escalations per week
• Calmly dispatched 10+ pickups and 10+ deliveries daily while completing all operational tasks

Responsibilities
• Ability to work effectively in high-pressure, fast-paced environments
• Confident handling of high daily workloads with multiple parallel tasks
• Ownership of issues from initial request to full resolution
• Clear and calm communication during escalations
• Strong prioritization and time management skills