Илья

Ilya Savchenko
Kharkiv, Ukraine (Remote – US Time Zones)
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)
LinkedIn: [open contact info](look above in the "contact info" section) | Telegram: @IlSa369
Professional Summary
Entry-level Technical Support Specialist targeting remote roles in the trucking industry (ELD/HOS
Technical Support, Compliance Support, Logbook Support, Technical Support Associate). Certified Truck
Dispatcher (100% score) with in-depth knowledge of FMCSA regulations, Hours of Service (HOS) rules,
ELD troubleshooting, compliance monitoring, and driver/fleet assistance. Professional working English
(B1+ in technical context), strong phone/chat support skills, quick learner, stress-resistant. Available for
US time zones including night shifts, immediate start, ready to provide reliable remote support from
Ukraine.
Certification
Truck Dispatcher – Certificate of Completion
Dispatch42 School (Trucking42) – January 2026
Completed 58-lesson course with 100% score
Focused on: ELD compliance & troubleshooting, HOS rules, FMCSA regulations, TMS/ELD software
operation
Verified by: Nick Plesuv (Chief of Dispatch) & Diana Bulgaru (Chief of Safety)
Contact: [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)
Key Skills
ELD troubleshooting (connectivity, hardware/software issues, data sync, Bluetooth/GPS problems)
HOS compliance, exception handling, log editing support
ELD platforms: Motive (KeepTruckin), Samsara, Geotab, Verizon Connect
Driver & fleet manager support via phone/chat/email
Compliance monitoring & data integrity checks
Explaining HOS/ELD rules and best practices
High-volume communication, multitasking, attention to detail
Remote setup: stable internet, quiet workspace, US time zone flexibility
Education
Diploma in Railway Transportation / Logistics
Ukrainian State University of Railway Transport, Kharkiv – 2020
Relevant coursework: transportation scheduling, regulatory compliance, freight coordination
Additional Training
Intensive self-study of ELD/HOS troubleshooting & compliance (FMCSA official resources, industry
podcasts & guides)
Simulated ELD issue resolution and driver support scenarios (AI role-play)
Familiar with major ELD/TMS interfaces and ongoing updates
Following FMCSA changes, ELD mandates, and trucking industry best practices
Availability
Immediate start – full-time remote
Flexible for US time zones (night shifts welcome)
Open to entry-level hourly rate with growth potential ($8–15/hr target, negotiable based on performance &
shifts)
Ready for training, probation, and performance monitoring