Артем

ARTEM SURNIN
OPERATIONS SPECIALIST | BUSINESS OPERATIONS | PROCESS IMPROVEMENT
Kyiv, Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Operations and Business Operations professional with 6+ years of experience in international fintech and trading
environments. Experienced in managing subscription lifecycles, vendor relationships, financial reconciliation, trader
support, operational reporting, and cross-functional collaboration with Finance, Risk, and Development teams.
Supported approximately 300 traders and managed relationships with five international vendors. Acted as the primary
Operations stakeholder during the development of an internal management platform, clarifying business processes,
validating new functionality, performing UAT, and helping implement most of the platform's operational features.
Contributed to automation that reduced monthly reconciliation time from approximately one week to one day and
automated around 90% of the workflow.

SELECTED IMPACT

300 5 15
traders supported international vendors developers collaborated with

90% 1 week → 1 day Dozens
reconciliation automated reconciliation time features/releases tested

CORE EXPERTISE
Business Operations • Process Improvement • Vendor Management • Subscription Lifecycle Management • Financial
Reconciliation • Business Process Analysis • Stakeholder Collaboration • UAT • Operational Reporting • Incident Resolution
• Cross-functional Communication

PROFESSIONAL EXPERIENCE

Global Partnerships and Service Delivery Operations
SFORS | October 2023 - Present
• Manage the end-to-end lifecycle of professional trading-service subscriptions and access for approximately 300 active
traders, including registrations, changes, renewals, and cancellations.
• Coordinate operational relationships with five international vendors and platform providers, covering account setup,
service activation, subscription administration, issue resolution, and ongoing communication.
• Partner with Finance on monthly reconciliation, payment verification, trader deductions, corporate-card transactions,
and operational reporting.
• Identified weaknesses in a large Excel-based subscription register where subscriptions could be missed or duplicated,
and proposed moving the workflow into an internal management system.
• Contributed to a solution that linked each subscription directly to an individual trader and enabled recurring monthly
charges to be processed automatically.
• Helped automate approximately 90% of the reconciliation workflow, reducing monthly processing time from about
one week to one day while improving data accuracy and control.
• Acted as the primary Operations stakeholder during development of the internal platform, collaborating with a cross-
functional team of approximately 15 developers.
• Participated in weekly development meetings to explain existing workflows, clarify business rules, answer process
questions, and review proposed functionality.
• Performed User Acceptance Testing on dozens of new features and releases, created detailed bug reports, validated
fixes, and confirmed that delivered functionality matched operational requirements.
• Contributed business input and validation to more than 80% of the platform functionality implemented for the
Operations team.
• Maintained operational data in Jira, Confluence, Excel, and internal accounting tools, using formulas and Pivot Tables
for reconciliation and reporting.

• Researched potential vendors and service providers, conducted initial outreach, and supported evaluation of future
partnership opportunities.
Trading Support Specialist
Smart Team Fintech Community | June 2020 - October 2023
• Provided technical and operational support to approximately 300 professional traders using trading platforms and
market-access services.
• Communicated directly with brokers supporting Nasdaq and NYSE trading to resolve platform, account, clearing, and
execution-related issues.
• Investigated incidents, reproduced technical problems, escalated complex cases, and coordinated resolution across
traders, brokers, and internal teams.
• Supported trader onboarding and day-to-day platform usage while maintaining clear communication during high-
priority operational issues.
• Built strong knowledge of trading operations, brokerage workflows, market-data services, and the dependencies
between technical and operational teams.
Governmental Auctions Development Manager
EVO Company | November 2017 - May 2020
• Managed the full customer journey for governmental-auction participants, from initial registration and onboarding
through successful transaction completion.
• Provided operational support, resolved user issues, and coordinated communication with clients and partners
throughout the auction process.
• Supported business development through client acquisition, relationship management, and outreach to prospective
participants.
• Maintained and updated the auction database, ensured upcoming auctions were onboarded on time, and kept
operational information accurate and current.

EDUCATION & PROFESSIONAL DEVELOPMENT

Business Analysis in IT
Web Academy - IIBA Endorsed Education Provider | January 2026 - March 2026
• Requirements elicitation and stakeholder analysis; business and stakeholder requirements; User Stories and
Acceptance Criteria.
• Business-process modeling with BPMN and UML; Use Cases, Activity Diagrams, ERD, User Story Mapping, and roadmap
planning.
• Created a course project for a personal-expense tracking application, including product vision, MVP scope,
requirements, process models, and a clickable Balsamiq prototype.
Bachelor's Degree - Computer Science and Mechatronics
Kyiv National University of Technologies and Design | 2013 - 2017

TOOLS & LANGUAGES
Tools: Jira, Confluence, Microsoft Excel (formulas, Pivot Tables), Miro, Balsamiq, Trello, Slack
Languages: Ukrainian - Native | English - B1 (Intermediate; extensive professional written communication)