Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/17225260/

Work experience

Business Assistant | Operations & Executive Support

from 01.2025 to 01.2026 (1 year)
Smith Financial Service, Remote (Consulting, accounting and auditing)

Supported business operations and management with administration, client communication, task coordination, research, documentation, and day-to-day follow-through.

* Coordinated 50+ business and administrative tasks monthly, tracking priorities, deadlines, dependencies, and follow-ups through completion.
* Supported management with scheduling, meetings, correspondence, research, documentation, and day-to-day business coordination.
* Served as a communication link between management, clients, team members, vendors, and external partners.
* Researched suppliers, services, tools, business opportunities, and solutions and presented relevant options to support decision-making.
* Prepared and maintained reports, spreadsheets, trackers, presentations, and business documents.
* Managed CRM records and customer information, ensuring data remained accurate, organized, and up to date.
* Followed up on outstanding client requests, invoices, documents, approvals, and operational tasks to prevent delays.
* Coordinated projects and recurring workflows using Notion, Trello, Asana, ClickUp, Google Workspace, Microsoft Office, and Slack.
* Supported customer and client operations by responding to inquiries, resolving routine issues, and escalating matters requiring management attention.
* Assisted with invoice administration, payment follow-ups, reconciliation, and financial documentation using Xero and QuickBooks Online.
* Identified repetitive or disorganized processes and introduced clearer trackers, checklists, and documentation to improve visibility.
* Prepared concise updates for management on completed tasks, pending items, and issues requiring attention.
* Worked independently in a fully remote environment, taking ownership of assigned responsibilities rather than waiting for step-by-step instructions.
* Handled confidential business information with discretion and maintained professional communication with internal and external stakeholders.

Executive assistant

from 09.2024 to 08.2026 (2 years)
Freelancing, Remote (IT)

Supported the founder and leadership team with executive administration, scheduling, communication, research, and coordination across a fast-moving remote environment.

* Managed 2,000+ calendar events over the course of the role, coordinating meetings, appointments, recurring commitments, and schedule changes across different time zones.
* Managed executive inboxes and correspondence, identifying priorities, organizing follow-ups, and ensuring important requests did not get overlooked.
* Coordinated meetings from scheduling through follow-up, including invitations, agendas, notes, action items, and reminders.
* Researched and coordinated travel arrangements, including flights, accommodation, transportation, itineraries, and supporting information.
* Maintained confidential executive and company information with discretion.
* Coordinated communication between leadership, clients, partners, vendors, and internal teams.
* Tracked outstanding tasks and commitments, following up proactively rather than waiting for deadlines to become urgent.
* Researched business and personal requests and presented practical options with the relevant information needed to make a decision.
* Prepared documents, presentations, spreadsheets, reports, and other materials for management.
* Used Google Workspace, Microsoft Office, Slack, Notion, Trello, Asana, and ClickUp to organize executive workflows.
* Helped reduce administrative workload for leadership by taking ownership of recurring coordination and follow-up activities.

Personal assistant

from 01.2022 to 06.2024 (2 years 6 months)
SOS Creativity, Remote (Marketing, advertising, and PR)

Provided personal and organizational support designed to make everyday responsibilities easier to manage, from appointments and travel to research, reservations, purchases, and documentation.

* Coordinated 20+ appointments, reservations, and personal requests each month, ensuring details were confirmed and schedules remained organized.
* Planned and coordinated travel arrangements, researching suitable flights, accommodation, transportation, restaurants, activities, and itineraries.
* Managed appointment scheduling, reminders, confirmations, and follow-ups with service providers.
* Researched products, services, restaurants, venues, and providers based on specific preferences, budget, location, and timing.
* Assisted with gift research and purchasing for different occasions, taking preferences and delivery timelines into consideration.
* Organized personal and business documents using structured digital filing systems for quick retrieval.
* Maintained trackers for appointments, bookings, payments, deadlines, and outstanding requests.
* Communicated with vendors, service providers, businesses, and other third parties to resolve requests from start to finish.
* Protected confidential personal and business information while handling sensitive requests.
* Anticipated follow-up needs and kept tasks moving without requiring repeated instructions.
* Used Google Calendar, Google Drive, Gmail, Google Sheets, Microsoft Office, Notion, Slack, and task-management platforms to maintain organization.
* Took ownership of requests from the initial instruction through completion, providing concise updates when input or approval was required.

Assistant Manager

from 02.2021 to 04.2026 (5 years 3 months)
Romark Company, Remote (Transportation and logistics)

Supported day-to-day operations by coordinating people, customer requests, workflows, and priorities while helping management maintain visibility across ongoing activities.

* Coordinated daily activities across 30-member team, ensuring tasks were assigned, tracked, and followed through to completion.
* Managed and followed up on 50+ customer and operational requests monthly, ensuring issues were addressed within expected timelines.
* Monitored team performance, workload, deadlines, and outstanding tasks and escalated issues requiring management attention.
* Maintained customer communication across multiple channels, ensuring questions, complaints, and requests received timely responses.
* Used CRM and support platforms to track customer interactions, ticket status, priorities, and resolutions.
* Created and maintained operational trackers and reports to give management a clear view of progress and outstanding work.
* Helped improve internal workflows by identifying bottlenecks and introducing clearer processes for task ownership and follow-up.
* Coordinated between management, customers, team members, and external contacts to keep projects and daily operations moving.
* Supported onboarding, task allocation, documentation, and day-to-day team coordination.
* Maintained accurate records and ensured important information was documented and accessible.
* Helped maintain a 95%+ customer satisfaction rate through timely communication, structured follow-up, and effective issue resolution.
* Worked independently in a remote environment, making day-to-day decisions while escalating matters that required management approval.

Administrative Assistant

from 03.2019 to 02.2022 (3 years)
Marion Tech, Remote (Retail)

Supported daily business administration by keeping records accurate, communication organized, and operational tasks moving without unnecessary delays.

* Processed and organized 150+ invoices and financial documents, maintaining accurate records and supporting timely payment and reconciliation processes.
* Managed administrative records, spreadsheets, forms, reports, and digital documentation across multiple workflows.
* Maintained CRM and customer information, ensuring records were updated accurately and consistently.
* Coordinated calendars, meetings, appointments, and internal communications for distributed teams.
* Prepared and updated reports, trackers, spreadsheets, and documentation used for day-to-day decision-making.
* Monitored incoming requests and assigned priorities based on urgency, deadlines, and business impact.
* Followed up with clients, vendors, and team members to obtain missing information and keep processes moving.
* Supported accounts receivable and payable activities, including invoice management, payment follow-ups, and transaction documentation.
* Used Google Sheets, Excel, Google Docs, Microsoft Office, HubSpot, Zendesk, Xero, QuickBooks, and Slack to manage administrative workflows.
* Identified repetitive administrative tasks and introduced more organized tracking systems to improve visibility and reduce missed follow-ups.
* Maintained high attention to detail while handling multiple priorities simultaneously in a fully remote environment.

Additional education and certificates

Executive Assistant | Remote Pro Academy

6 months

Customer Communication and Retention

3 months

Virtual Assistant | Empower Her Remotely

6 months

Knowledge and skills

• Executive assistant
• Personal Assistant
• Administrative Support
• Executive Support
• Administrative Management
• Office administration
• Business Administration
• Operational management
• Business Operations
• Task management
• Project coordination
• Team Coordination
• Calendar Management
• Schedule Management
• Appointment Scheduling
• Meeting Coordination
• Travel Coordination
• Travel Planning
• Inbox Management
• Email Management
• Correspondence Management
• Documentation management
• File Management
• Administrative Coordination
• Workflow Management
• Priority Management
• Online research
• Online store management
• Ability to work in multitasking mode
• Attentiveness
• Confidentiality
• Time management
• Adaptability
• Management of CRM
• Google Workspace
• Google Docs
• Google Sheets
• MS Excel
• MS Word
• MS Outlook
• Asana
• Notion
• Trello
• QuickBooks
• Xero
• HubSpot
• Zendesk
• Remote support
• Customer orientation
• Communicability

Language proficiencies

English — fluent

Additional information

Remote | English-speaking | Available to start immediately

I help founders, executives, and growing teams stay organized, keep priorities moving, and get things done without constant supervision.

With 4+ years of experience across Executive Assistance, Personal Assistance, Administration, Operations, and Customer Support, I’m comfortable taking ownership of tasks from the initial request through completion.

Key strengths:

* Managed 2,000+ calendar events and complex schedules across remote teams and time zones.
* Processed 150+ invoices and supported bookkeeping, reconciliation, and payment administration.
* Maintained 95%+ customer satisfaction through timely communication, follow-up, and issue resolution.
* Experienced in executive and personal support, travel coordination, appointments, research, documentation, CRM, customer communication, and operational coordination.
* Comfortable working independently, prioritizing competing requests, solving problems, and keeping deadlines under control.
* Strong working knowledge of Google Workspace, Microsoft Office, Excel, Slack, Notion, Trello, Asana, ClickUp, HubSpot, Zendesk, Xero, and QuickBooks Online.

What you can expect from me: clear communication, strong follow-through, attention to detail, discretion, and someone who doesn’t need to be reminded twice about the same task.

I am interested exclusively in remote opportunities and am open to working with international teams and companies

Available for immediate start