Mmesoma

MMESOMA BENARDINE AGU
CUSTOMER SERVICE REPRESENTATIVE

CONTACT PROFILE SUMMARY
@Benardinem Customer-focused service professional with 3+ years of experience
supporting customers, resolving inquiries, and delivering consistent
08167857891
service excellence across technology, fintech, and digital environments.
[open contact info](look above in the "contact info" section) Skilled in client communication, issue resolution, CRM management,
[open contact info](look above in the "contact info" section) case handling, customer onboarding, and follow-up coordination
mesoma-agu-85725929a through clear communication and timely responses. Adept at
Enugu, Nigeria understanding customer needs, providing solution-oriented support,
managing expectations, and improving satisfaction levels while
maintaining brand perception.
EDUCATION
2021
WORK EXPERIENCE
ENUGU STATE UNIVERSITY OF
SCIENCE AND TECHNOLOGY Enugu Recyclers Council/ ESWAMA 2023 – 2025
B.Eng - Chemical Engineering Customer Representative
Delivered customer support for Enugu Recyclers Council
(ESWAMA), assisting residents and stakeholders with waste
SKILLS
management services, recycling inquiries, and environmental
Customer Support Communication compliance.
Issue Resolution Handled high-volume inquiries via phone, email, and in-person
channels, providing clear guidance on waste separation, collection
Client Relationship Management schedules, and recycling procedures.
Multi-Channel Customer Resolved service complaints efficiently by coordinating with field
Engagement and administrative teams, ensuring timely waste collection and
improved customer satisfaction.
Service Quality Assurance Maintained accurate service records, complaint logs, and follow-ups
Case Reporting to track resolutions, support reporting, and enhance operational
CRM Management efficiency.

Complaint Handling Sharon Paints Plc 2021 – 2022

Conflict Resolution Customer Representative (Remote)
Service Documentation Delivered customer support services for Sharon Paints Plc, assisting
distributors, contractors, and retail customers across various
Team Collaboration
product lines.
Remote Customer Support Responded to customer inquiries through phone calls, emails, and
Follow-Up Coordination in-person interactions to understand product needs and service
concerns.
Provided guidance on paint selection, product usage, application
LANGUAGE processes, and after-sales support to ensure customer satisfaction.
Handled complaints, resolved product-related issues, and addressed
English (Fluent C+)
service concerns promptly and professionally.
Maintained accurate records of customer interactions, orders,
REFERALS complaints, and resolutions in company logs and systems.
Conducted follow-ups with customers to confirm issue resolution
Available on request and build strong, long-term business relationships.