Катерина

Kate Hlavatska
Ukraine [open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) in/kateryna-hlavatska-073880372

SUMMARY
Process-oriented professional with experience in client relations, operations support, and workflow coordination. Strong in customer communication, task
management, and relationship building within fast-paced business environments.

EXPERIENCE
New Media Space Company Ukraine, Lutsk
Sales Manager October 2024 - July 2025
• Conducted client negotiations, product presentations, and prepared contracts for B2B customers.
• Managed and supported approximately 20 client accounts monthly, maintaining strong long-term partnerships.
• Maintained a 100% client satisfaction rate by managing structured client communication workflows and service improvement processes.
• Increased client retention by maintaining an average cooperation period of 3–7 months through proactive relationship management.
• Created, optimized, and managed content for 90+ business directory pages, improving online visibility and client engagement.
• Successfully delivered projects on schedule while managing multiple client accounts simultaneously.

Lime Fit Club Ukraine, Lutsk
Barista / Cafe Administrator February 2022 - October 2024
• Served 80–120 customers daily while maintaining high customer service standards.
• Coordinated daily workflows for a team of 3–5 staff members.
• Assisted with onboarding and training of new employees.
• Organized preparation for seasonal promotions, events, and holiday campaigns.
• Maintained service quality in high-pressure, fast-paced environments.

EDUCATION
Bachelor (Part-time / In Progress) Professional Education – Digital Technologies Lutsk, Ukraine
Lutsk National Technical University 2027

Professional Junior Bachelor’s Degree Information Systems and Technologies Lutsk, Ukraine
Minor in Discrete mathematics • Technical Professional College of Lutsk National Technical University 2025
• Awarded an increased academic scholarship for excellent academic performance for two consecutive years, followed by a standard academic scholarship.
Actively participated in regional academic competitions and Olympiads, demonstrating strong analytical and problem-solving skills. Achieved 1st place in
a city-level Higher Mathematics Olympiad.

INVOLVEMENT
Regional Academic Competitions and Olympiads Technical Professional College of Lutsk National Technical University
Participant May 2023 - July 2023
• Participated in regional academic competitions and Olympiads.
• Demonstrated strong analytical and problem-solving skills.
• Achieved 1st place in a city-level Higher Mathematics Olympiad.
• Developed critical thinking and academic research skills.

SKILLS
Operations & Organization: Workflow Coordination, Process Organization, Task Prioritization, Deadline Management, Operational Support.
Client & Communication: Customer Relationship Management, Client Support, Conflict Resolution, Stakeholder Communication, Negotiation &
Presentation.
Technical Skills: CRM Systems (Basic), Content Management, Basic SEO, Copywriting, Google Workspace, Notion / Task Management Tools, AI Tools
Problem Solving: Analytical Thinking, Process Improvement, Fast Learning, Decision Making Under Pressure, Stress Management.