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Illia

Support manager

Considering positions:
Support manager, логіст, диспетчер, менеджер з обробки заявок, Customer support representative 
Age:
32 years
City of residence:
Mykolaiv
Ready to work:
Remote

Contact information

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Illia Bugai
Contact Information:
Phone: [open contact info](look above in the "contact info" section)
E-mail: [open contact info](look above in the "contact info" section)
Address:
52 Krylova Street, Apt. 88,
Mykolaiv, Ukraine

Core Skills & Personal Qualities:
• Goal-oriented and results-driven
• Strong communication skills
• Ability to work effectively in a team
• Commitment to contributing to common goals
• Hardworking and detail-oriented
• Responsible and reliable
• Proactive and responsive
• Fast learner with strong adaptability
• High motivation for professional development and career growth

Technical Skills:
• Confident PC user
• Microsoft Office
• Fast and accurate typing for real-time support and case documentation
• High typing speed for chat and ticket-based support

Career Objectives:
• Professional self-realization and continuous growth
• Making a tangible contribution to business results
• Working in a reliable and collaborative team
• Employment in a dynamic and перспективной (перспективной → перевёл ниже) industry with growth potential
• Obtaining a position in a stable company that offers opportunities to:
◦ develop professional skills
◦ acquire new knowledge
◦ broaden professional horizons
◦ improve both professional and personal competencies

Education:
2011 – 2015
V. O. Sukhomlynskyi Mykolaiv National University
Faculty of Philology and Journalism
Bachelor’s Degree
Major: Publishing Editor

Work experience:
Adidas group
2014 – 2016
Sales Manager / Store Administrator
Key Responsibilities:
• Provided professional customer consulting on Adidas products (footwear, apparel, accessories)
• Achieved and consistently met individual and store sales targets
• Managed cash register operations and ensured compliance with cash handling procedures
• Controlled inventory levels, received and organized merchandise
• Maintained visual merchandising standards in accordance with brand guidelines
• Supervised daily store operations and coordinated staff activities
• Trained and onboarded new employees
• Resolved customer inquiries and conflict situations
• Prepared sales and operational performance reports

Nexteum (IT Company)
2016 – 2022
Design Department Specialist / Product Content Specialist
(Project: carid.com)
Key Responsibilities:
• Provided content and visual support for a large-scale e-commerce platform
• Collected, analyzed, and structured product data for automotive parts and accessories
• Worked with products using SKU / Part Number identification
• Researched and processed:
◦ product images
◦ video reviews
◦ PDF manuals and technical documentation
• Prepared and published product pages in accordance with predefined content templates
• Ensured accuracy, consistency, and completeness of product information
• Uploaded and maintained structured content across the website
• Collaborated with internal teams (design, content, technical support)
• Maintained data quality standards and ensured ongoing content updates

LLC “Zolota Nyva”
2023 – 2026
Sales Manager (Mineral Fertilizers) / Logistics Coordinator
Sales Responsibilities:
• B2B sales of mineral fertilizers to agricultural enterprises
• Conducted negotiations and agreed on pricing and delivery terms
• Managed the full sales cycle from initial contact to final delivery
• Developed and maintained long-term client relationships
• Expanded the client base and supported repeat sales
Logistics Responsibilities:
• Organized transportation of mineral fertilizers in big bags from ports and warehouses to clients
• Sourced and coordinated freight trucks for fertilizer transportation
• Arranged grain transportation from clients to terminals and ports
• Coordinated shipment schedules and delivery timelines
• Communicated with carriers, drivers, warehouses, and terminals
• Monitored logistics execution and ensured on-time delivery

Languages: English: Intermediate - Able to understand English, read and translate. Able to converse on basic topics.
Ukraine: Native.

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