Valerii

Valerii Chyhryn
Kremenchuk, Ukraine
Date of Birth: 12.08.1996

Phone number: [open contact info](look above in the "contact info" section)
E-mail: [open contact info](look above in the "contact info" section)
Telegram: @whspr77

Profile
Operations Executive with experience in strategic and operational

Valerii management, business scaling, and building high-performing teams.
Possess hands-on expertise in project management, process

Chyhryn optimization, and implementation of performance control systems.
Results-driven, focused on measurable outcomes, financial efficiency,
and sustainable company growth. As COO, was responsible for the
COO/CEO development and execution of short- and long-term strategy in
Car Shipping Broker alignment with the company’s business objectives and vision.
Company (US Market)

Experience Sonic Auto Transportation / COO/CEO B2C
December 2022 – December 2025, Costa Mesa, California, US (Remote)
During last years the company has achieved 500% revenue
growth, team got raised from 19 to 40+ Sales Agents. Total Sales
Team includes 40+ Sales Agents, 20+ assistants, 5 Support Team
members.
Responsibilities - Management:
-Built and maintained an effective organizational structure with
clearly defined roles, accountability frameworks, and decision-
making hierarchy.
-Set strategic goals that are measurable and describable,
evaluating performance across teams.
- Manage a workforce of over 80 employees, including Business
Managers, Sales Agents, Assistants, Quality Assurance Department ,
Billing Managers, Accounting Managers, HR, System
Administrators, IT Developers and Customer Support.
-Create and implement effective rules, policies and operational
processes.
-Crysis Management
-Create and implement educational programs for management
and sales teams to enhance skills and productivity.
- Resolved internal conflicts of varying complexity and maintained a
stable and positive workplace environment.
-Establish and update company policies, rules, and important
organizational instructions.
-Headhunt & Recruitment.
-Analyze the market and competitors for developing new strategies
 and plans.
-Collaborate directly with the Owner and Vice President on
strategic initiatives and hiring processes.

Responsibilities - Finance:
-Led full P&L management, budgeting, and implemented advanced
sales analytics together with both Accounting and Billing Teams.
-Oversee fundraising planning and implementation, including
identifying resource needs, researching funding sources, and
submitting proposals.
- Oversee budgeting, reporting, planning, and auditing processes
including gross and revenue.
-Develop crisis management plans, making quick and reliable decisions
to resolve issues.

Responsibilities - Information technology (IT)/System
Administration:
-Led website transformation initiatives, improving structure,
performance, and commercial positioning.
-Directed SEO optimization strategy to enhance organic visibility, lead
generation, and digital presence.

-Implemented API-based solutions to optimize CRM performance and
increase sales team efficiency and response speed.

-Managed collaboration with Figma designers and HTML developers,
defining technical requirements and overseeing redesign of website and
email communication systems.

-Conceptualized and scripted a corporate promotional video; sourced
and managed external production talent (via freelance platforms) to
execute brand-focused video content for marketing and positioning
purposes.

During almost five years within the company, I played a key role in virtually all core business processes
— from frontline sales to executive leadership, contributing to strategic growth, operational
restructuring, financial optimization, digital transformation, and organizational scaling.
Sonic Auto Transportation / Head of Sales Department B2C
August 2021 - December 2022, Costa Mesa, California, US
(Remote)

My Role consisted of :

- Managing a team of 19+ sales agents and 11 assistants

- Creating educational process for sales and assistants teams

- Working on the time management of employees

- Team Leading

- Assistance at solving problems with customers

- Coaching

- Improving the KPI of sales teams, implementing bonus systems

- Developing productive sales scripts

-Policy Development & Compliance
-Sales Strategy Development

Sonic Auto Transportation / Sales Agent/Team Leader B2C
January 2021 - August 2021, Costa Mesa, California, US (Remote)

-Managed account by accurately booking customers and maintaining
comprehensive customer information.
-Handled leads by filing quotations and sorting orders, ensuring
completion and adherence to client requirements.
-Demonstrated strong teamwork and problem-solving skills
-Managed customer inquiries and resolved issues promptly,
contributing to high levels of customer satisfaction.
-Processed and documented customer information in the CRM system,
ensuring accuracy and data integrity.
-Coordinated with the sales team to track and follow up on leads,
resulting in increased conversion rates.
-Made successful sales operations.
-Conducted regular follow-ups with clients to confirm satisfaction and
address any postsales concerns.
-Handled mentoring of newcomers.
-Took part in educational process.
 Fluger - Furniture Manufacturing Workshop / Workshop
Supervisor
February 2018 - January 2021, Kremenchuk, Ukraine

My role consisted of controlling the workflow of the workshop:

- Purchase of raw materials

- Control of the warehouse

- Customers consultation

- Planning

- Working directly with owners for best performance

‘’Kremin’’ Hotel / Hotel Administrator
January 2016 - July 2017, Kremenchuk, Ukraine

-Inform guests of policies during the check-in process

-Answer calls and direct calls to appropriate parties

Make reservations, confirm reservations, and cancel reservations
if needed

-Create incident reports, daily activity logs, or other documents
requested by management

-Book and schedule conference rooms - Help with administrative tasks
if needed

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Skills Strategic planning Critical thinking

Analytical thinking People management
Conflict resolution Attention to details
Time management Delegation
Problem-solving Prioritization
Interpersonal skills Stress resistance
Multitasking Adaptability
—
Education Kremenchuk Mykhailo Ostrohradskyi National University /
Master of Engineering (MEng)
September 2016 - December 2020, Kremenchuk, Ukraine
Master Degree of Automobile Transport Engineering and Management

College Of Mykhailo Ostrohradskyi National University/ Associate of
Engineering
September 2012 - June 2016, Kremenchuk, Ukraine

—
Languages
English - C1, both written and spoken
Ukrainian - Fluent
Russian - Fluent

—
Additional information

Power sources and internet:
- Own 2 power generators
- 2 separated fiber-optical internet providers