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Anastasiia

Head of customer support

Considering positions:
Head of customer support, менеджер роботи з клієнтами
Age:
26 years
City:
Kyiv

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Anastasiia Zaika Employment
Safety department Manager|
Logistician Safety specialist Nov 2021 - Dec 2022
Alliance, Mariupol
Resolved all kinds of issues with the customers- from regular service
failures to Freight Guard report removal.
Checked drivers' documents for validity (e.g Certificate of Insurance,
Passport, Vehicle Registration, Criminal record, etc.)
Resolved problems with drivers (blackmailing, lateness, accidents,
truck theft, property damage).

Safety department Team Leader Dec 2022 - Aug 2024
Alliance, Lviv
Monitoring and ensuring the quality of completed tasks
Setting priorities to achieve tasks efficiently
Personal details Mentoring new team members
Developing strategies at the "current issue" level
Anastasiia Zaika Participating in huge project of creating a driver's scoring system.

Safety department Manager Aug 2024 - Feb 2025
zaikaaaaaaaaaaaaa@gmail. Alliance, Lviv | Kyiv
com Collaborated with an international team, building strong
relationships with colleagues from diverse cultural backgrounds.
[open contact info](look above in the "contact info" section) Motivated and supported the team during challenging times for the
logistics industry.
Kyiv | Lviv Developed global strategies to enhance cross-departmental
collaboration.
Analyzed root causes and identified patterns in issues arising during

Skills freight transportation to implement preventive measures.
Strengthened the company’s image.
Provided constructive feedback to the team using coaching
Ability to Work Under techniques .
Pressure Interviewed potential candidates.
Communicated and implemented innovations, ensuring their
Ability to Multitask
successful adoption and compliance.
Good time
management
Courses
Customer Service Skills

Analytical Thinking Basics for Team Leaders course May 2023
Skills
Leadership Program for Managers Oct 2024
Risk assessment

Team management

Delegation and
coordination

Languages
English

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