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IT-спеціаліст
- Considering positions:
- IT-спеціаліст, Інженер служби підтримки
- Age:
- 26 years
- City of residence:
- Dnipro
- Ready to work:
- Kyiv, Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/17321328/
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OLEKSII DANYLCHENKO
TIER 2 SUPPORT ENGINEER
PROFILE
Technical support specialist with 5+ years of experience for company's own product. Specializing in
customer support, investigating new/following issues, and forwarding them to the R&D department. I
was involved in training several new employees, as well as manually testing new features on projects.
EXPERIENCE
2020 - Present Ciklum (outsource for Pixellot company)
Tier 2 Support Engineer, Dnipro
Resolved over 1,500 technical/software-related incidents (L2/L3) on
Windows/Linux-based systems. Helped create KBs to solve common problems.
Created/supplemented Jira cases for further work by the RnD team
SKILLS
SOCIAL SKILLS
Responsible, friendly, quick learner
MONITORING/LOGGING
Grafana, coralogix, winlogs
OPERATING SYSTEMS
Windows, Linux (balena)
NETWORKS/PROTOCOLS
TCP/IP, Firewalls
SUPPORT SERVICES
Zendesk, Jira Service Desk, Confluence, Slack
ACHIEVEMENTS
Provided expert technical support (L2/L3) and ensured stable operation of AI-based automated sports
cameras and related applications.
Managed configuration, monitoring, and support of key (high profile) customer systems, ensuring
99.9% uptime and high user satisfaction.
Mentored 3 new support engineers by developing and delivering an onboarding program that reduced
their adaptation time to 4 weeks.
Worked closely with one of the developers, providing manual testing of new features and detailed
defect reports, thereby helping to speed up QA cycles.
Provided ideas for improvements and easing the team's workflow.
EDUCATION
2017 - 2021 National Technical University of Ukraine "Dnipro Polytechnic"
NTU DP, Dnipro
Bachelor’s Degree in Cybersecurity (125)
2021 - 2023 National Technical University of Ukraine "Dnipro Polytechnic"
NTU DP, Dnipro
Master’s Degree in Cybersecurity (125)
LIST
English - Upper-Intermediate
Ukrainian - Native
EXPECTATIONS FROM WORK
• I am looking for a team to work with and opportunities for career growth and learning new skills
CONTACT
[open contact info ](look above in the "contact info" section)
[open contact info ](look above in the "contact info" section)
[open contact info ](look above in the "contact info" section)
TIER 2 SUPPORT ENGINEER
PROFILE
Technical support specialist with 5+ years of experience for company's own product. Specializing in
customer support, investigating new/following issues, and forwarding them to the R&D department. I
was involved in training several new employees, as well as manually testing new features on projects.
EXPERIENCE
2020 - Present Ciklum (outsource for Pixellot company)
Tier 2 Support Engineer, Dnipro
Resolved over 1,500 technical/software-related incidents (L2/L3) on
Windows/Linux-based systems. Helped create KBs to solve common problems.
Created/supplemented Jira cases for further work by the RnD team
SKILLS
SOCIAL SKILLS
Responsible, friendly, quick learner
MONITORING/LOGGING
Grafana, coralogix, winlogs
OPERATING SYSTEMS
Windows, Linux (balena)
NETWORKS/PROTOCOLS
TCP/IP, Firewalls
SUPPORT SERVICES
Zendesk, Jira Service Desk, Confluence, Slack
ACHIEVEMENTS
Provided expert technical support (L2/L3) and ensured stable operation of AI-based automated sports
cameras and related applications.
Managed configuration, monitoring, and support of key (high profile) customer systems, ensuring
99.9% uptime and high user satisfaction.
Mentored 3 new support engineers by developing and delivering an onboarding program that reduced
their adaptation time to 4 weeks.
Worked closely with one of the developers, providing manual testing of new features and detailed
defect reports, thereby helping to speed up QA cycles.
Provided ideas for improvements and easing the team's workflow.
EDUCATION
2017 - 2021 National Technical University of Ukraine "Dnipro Polytechnic"
NTU DP, Dnipro
Bachelor’s Degree in Cybersecurity (125)
2021 - 2023 National Technical University of Ukraine "Dnipro Polytechnic"
NTU DP, Dnipro
Master’s Degree in Cybersecurity (125)
LIST
English - Upper-Intermediate
Ukrainian - Native
EXPECTATIONS FROM WORK
• I am looking for a team to work with and opportunities for career growth and learning new skills
CONTACT
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The candidate's resume is posted at https://www.work.ua/resumes/17321328/