Valerii

Valerii Chyhryn
COO/CEO
Car Shipping Broker Company (US Market)

Valerii Chyhryn Kremenchuk, Ukraine Date of Birth: 12.08.1996
Phone number: [open contact info](look above in the "contact info" section)
E-mail: [open contact info](look above in the "contact info" section)
Telegram: @whspr77
Profile
Operations Executive with experience in strategic and operational management, business scaling, and building high-performing teams. Possess hands-on expertise in project management, process optimization, and implementation of performance control systems. Results-driven, focused on measurable outcomes, financial efficiency, and sustainable company growth. As COO, was responsible for the development and execution of short- and long-term strategy in alignment with the company’s business objectives and vision.

ExperienceSonic Auto Transportation / COO/CEO B2C
December 2022 – December 2025, Costa Mesa, California, US (Remote)
During last years the company has achieved 500% revenue growth, team got raised from 19 to 40+ Sales Agents. Total Sales Team includes 40+ Sales Agents, 20+ assistants, 5 Support Team members.
Responsibilities - Management:
-Built and maintained an effective organizational structure with clearly defined roles, accountability frameworks, and decision-making hierarchy.
-Set strategic goals that are measurable and describable, evaluating performance across teams.
- Manage a workforce of over 80 employees, including Business Managers, Sales Agents, Assistants, Quality Assurance Department , Billing Managers, Accounting Managers, HR, System Administrators, IT Developers and Customer Support.
-Create and implement effective rules, policies and operational processes.
-Crysis Management
-Create and implement educational programs for management and sales teams to enhance skills and productivity.
- Resolved internal conflicts of varying complexity and maintained a stable and positive workplace environment.
-Establish and update company policies, rules, and important organizational instructions.
-Headhunt & Recruitment.
-Analyze the market and competitors for developing new strategies and plans.
-Collaborate directly with the Owner and Vice President on strategic initiatives and hiring processes.

Responsibilities - Finance:
-Led full P&L management, budgeting, and implemented advanced sales analytics together with both Accounting and Billing Teams.
-Oversee fundraising planning and implementation, including identifying resource needs, researching funding sources, and submitting proposals.
- Oversee budgeting, reporting, planning, and auditing processes including gross and revenue.
-Develop crisis management plans, making quick and reliable decisions to resolve issues.

Responsibilities - Information technology (IT)/System Administration:

-Led website transformation initiatives, improving structure, performance, and commercial positioning.
-Directed SEO optimization strategy to enhance organic visibility, lead generation, and digital presence.

-Implemented API-based solutions to optimize CRM performance and increase sales team efficiency and response speed.

-Managed collaboration with Figma designers and HTML developers, defining technical requirements and overseeing redesign of website and email communication systems.

-Conceptualized and scripted a corporate promotional video; sourced and managed external production talent (via freelance platforms) to execute brand-focused video content for marketing and positioning purposes.

During almost five years within the company, I played a key role in virtually all core business processes — from frontline sales to executive leadership, contributing to strategic growth, operational restructuring, financial optimization, digital transformation, and organizational scaling.
Sonic Auto Transportation / Head of Sales Department B2C
August 2021 - December 2022, Costa Mesa, California, US (Remote)
My Role consisted of :
• Managing a team of 19+ sales agents and 11 assistants
• Creating educational process for sales and assistants teams
• Working on the time management of employees
• Team Leading
• Assistance at solving problems with customers
• Coaching
• Improving the KPI of sales teams, implementing bonus systems
• Developing productive sales scripts
-Policy Development & Compliance
-Sales Strategy Development

Sonic Auto Transportation / Sales Agent/Team Leader B2C
January 2021 - August 2021, Costa Mesa, California, US (Remote)

-Managed account by accurately booking customers and maintaining comprehensive customer information.
-Handled leads by filing quotations and sorting orders, ensuring completion and adherence to client requirements.
-Demonstrated strong teamwork and problem-solving skills
-Managed customer inquiries and resolved issues promptly, contributing to high levels of customer satisfaction.
-Processed and documented customer information in the CRM system, ensuring accuracy and data integrity.
-Coordinated with the sales team to track and follow up on leads, resulting in increased conversion rates.
-Made successful sales operations.
-Conducted regular follow-ups with clients to confirm satisfaction and address any postsales concerns.
-Handled mentoring of newcomers.
-Took part in educational process.
Fluger - Furniture Manufacturing Workshop / Workshop Supervisor
February 2018 - January 2021, Kremenchuk, Ukraine

My role consisted of controlling the workflow of the workshop:
• Purchase of raw materials
• Control of the warehouse
• Customers consultation
• Planning
• Working directly with owners for best performance

‘’Kremin’’ Hotel / Hotel Administrator
January 2016 - July 2017, Kremenchuk, Ukraine

-Inform guests of policies during the check-in process
-Answer calls and direct calls to appropriate parties
Make reservations, confirm reservations, and cancel reservations if needed
-Create incident reports, daily activity logs, or other documents requested by management
-Book and schedule conference rooms - Help with administrative tasks if needed

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SkillsStrategic planning Critical thinking Analytical thinkingPeople management
Conflict resolutionAttention to details
Time managementDelegation
Problem-solvingPrioritization
Interpersonal skillsStress resistance
MultitaskingAdaptability
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EducationKremenchuk Mykhailo Ostrohradskyi National University /
Master of Engineering (MEng)
September 2016 - December 2020, Kremenchuk, Ukraine
Master Degree of Automobile Transport Engineering and Management

College Of Mykhailo Ostrohradskyi National University/ Associate of Engineering
September 2012 - June 2016, Kremenchuk, Ukraine

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Languages

English - C1, both written and spoken
Ukrainian - Fluent
Russian - Fluent

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Additional information

Power sources and internet:
• Own 2 power generators
• 2 separated fiber-optical internet providers