Вадим

Vadym Vatamaniuk
Product Support Manager | Translator
Experienced Product Support Manager with over 2 years of experience, bringing a unique combination of product support,
translation, and pricing management expertise. Operating at the intersection of technical support, stakeholder communication, and
commercial strategy, I support product delivery and operational excellence. Skilled in issue resolution, cross-functional
collaboration, and continuous process improvement to ensure optimal customer outcomes.

EDUCATION CONTACTS
Yuriy Fedkovych Chernivtsi National University ​ [open contact info](look above in the "contact info" section)

Master's Degree in International Relations, Public Communications, and History. ​ [open contact info](look above in the "contact info" section)

2009-2014 Bucharest, Romania

EXPERIENCE SKILLS
Systems & Software
NOVA GLOBAL US INC — Product Manager
• 1C, CargOS, internal CRM systems
09/2023 - present
• Jira
●​ Managed projects, integrations, and process automation, including accounting
• SmartBill
system setup.
• Google Workspace
●​ Oversaw and reconciled payments via acquiring services
Payment & Financial Platforms
(Stripe, Truevo, EuPlătesc, Netopia, Monobank, LiqPay, Revolut).
• Netopia
●​ Handled payment-related issues, including complaints, refunds, and
• EuPlătesc
compensations.
• Stripe
●​ Created and maintained payment registers and accounting processes.
• Truevo
●​ Processed customer claims and chargebacks; supported bank account
• Revolut Business
openings.
Communication
●​ Worked with logistics and accounting systems: 1C, CRM, A VIS, Kargos, ZOHO.
• Finess Cisco
• Zadarma
Romstal Ukraine — Translator | Pricing Manager
• Slack
09/2017 - 08/2023
Administrative & Operational
●​ Performed simultaneous interpretation (Romanian).
Skills
●​ Translated technical and legal documents (Romanian, English).
• Accurate data entry & records
●​ Efficiently managed business travel operations and served as a key support
management
resource for clients and employees.
• High-volume workload handling
●​ Maintained pricing and operational data in 1C.
• Attention to detail
●​ Negotiated with suppliers and partners in English and Romanian.
• Complaint resolution
●​ Contributed to sustainability reporting.
• Cross-functional collaboration

BiMedis — Account Manager | Translator
2015 - 2016 LANGUAGES
●​ Handled customer inquiries via email and phone (Romanian, French). Ukrainian (native).​

●​ Negotiated optimal deals for clients and ensured a positive customer Romanian (native).​

experience. Russian (fluent).

●​ Translated website content (Romanian, French). English (Intermediate).​

●​ Conducted market research with the marketing team to develop growth French (Basic).

strategies for the French and Romanian branches.