Charles

Charles Oliver Ubom
Sales, customer representative,
Full-time, part-time.
Age: 29 years
City of residence: Kyiv
Ready to work: Remote
Contact information
Address: Alma-Atynska 41A
Phone number: [open contact info](look above in the "contact info" section)
Email address: [open contact info](look above in the "contact info" section)
Work experience

Property Manager
From (03.3021 to current) Dynasty Apartments, Uyo.

Managed properties and resources and prioritized customers
satisfaction.

Addressed customer issues with compassion and professionalism,
ensuring swift, successful resolution and services.

Maintained smooth-running business operations by delegating
priorities to staff abilities, strengths and weaknesses.

Oversaw facility maintenance and allocated needed resources to
meet standards.

Developed organizational policies for administrative oversight and
internal controls.

Established clear budgets and cost controls strategies to meet
objectives.

Social media manager/ graphics design
From (01.2025 to 01.2026) TrueCare Health Solutions, Houston Texas USA (Medicine, pharmacy)

Managed the social media account of the company like Instagram
Handled the graphics, posts, reels and engagements in the account helping the company grow.
Made posts weekly keeping the account active and current
Helped the company gain more awareness through the growth of the social media
Interacted properly with clients and followers to create good social network relationship.

ALX AFRICA
Kenya
CERTIFICATION: Software Engineer
(Front-end)
Web development (HTML, CSS,
JavaScript, Python)
06/2023 - 10/2023

Helping co-students meet up the daily activities
Solving technical problems for clients and co-workers
Delivering the standard and quality services to my clients
Following up and scheduling tech for inspection.
Building a strong network of skilled and relentless
Individuals.
Customer support representative- Remote
from 06.2023 to 11.2023 (5 months) Manhattan Dental Spa, New York City (Medicine, pharmacy)
Supporting patients on their dental journey via text, phone, and live chat. Scheduling dental appointments with leads and collecting payment from them (up to 500 leads per week).
Reaching out to new leads. Managing patients in CRM.
Understanding patient needs and offering other services based on those needs, Scheduling patients with client calendar.
Creating predefined reports to update clients.
Come up with solutions in order to meet Client's satisfaction
Sales Manager (Remote)
from 01.2023 to 06.2023 (5 months) American International Logistics Inc, Haslet Texas, USA (Auto business and auto service)
Quoting leads
Calling, texting and email quotes to customers
Call missed calls, answer messages
Booking/making reservations for customers,
Following up with customers who are yet to sign confirmation documents. Posting of customers orders on The national Load board (Central Dispatch) and searching for carriers(drivers) for customers.
Reposting orders on national load board
Raising of customers to get a good deposit for the company Dispatching of orders on CD following up with drivers to make sure the car is picked up at the exact pickup address
Tracking customers' cars and providing updates to customers.
Updating customer information on the CRM system.
Following up with the billing department to make sure the customer's card has been charged after pickup.
tsApp, and offers on Work.ua.
And other responsibilities as assigned by my supervisor.
Executive assistant (Remote)
from 08.2022 to 12.2022 (4 months) Eight Turn Crepe, New York (Hotel and restaurant industry)
Managing schedules, correspondence, and communications of key executives
Drafting letters and documents, and collecting and analyzing information
Planning and scheduling meetings, conferences, teleconferences, and travel
Reading, researching, and routing correspondence
Handling phones, mail, filing, and general office management
Responding to customers via email, phone calls and chat box who want to buy the companies franchise
Customer support representative (Remote)
from 04.2022 to 09.2022 (5 months) orthodontics experts, USA (Medicine, pharmacy)
Taking incoming calls and booking appointment for braces Providing information about pricing solving all customers related problems
Sales Representative
from 01.2019 to 02.2022 (3 years 1 month) Seedex Exchange and Logistics, Kyiv
Taking inbound calls of potential clients/customers
Convincing potential customers to use our service
Proactively process all sales requests received through lead generation and other campaigns
Developing and converting leads into new opportunities, maintaining information about leads and customers in the CRM system at all stages of communication, and with a constant assessment of the status of goal achievement.
Identifying new Sales opportunities to generate greater value for the company.
Handling and resolving customer complaints
Making data-informed decisions to drive performance and resource allocation
Developing and maintaining relationships with key clients
Operations manager
from 08.2013 to 04.2016 (2 years 8 months) PEATBON NIGERIA LTD, EKET (Mining industry)
Provide inspired leadership for the organization.
Make important policy, planning, and strategy decisions.
Develop, implement, and review operational policies and procedures.
Assist HR with recruiting when necessary.
Help promote a company culture that encourages top performance and high morale.
Oversee budgeting, reporting, planning, and auditing.
I work with senior stakeholders.
Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
Education Mykolas Romeries University
Cyber Security Management, vilnius
Higher, from 2021 to 2023 (2 years)
University
Administrative Management, Kiev Higher, from 2016 to 2019 (3 years)
Touchstone High School
Eket
Secondary, from 2007 to 2013 (6 years)
West African Senior School Certificate
Knowledge and skills
HTML, CSS, Java script, AnyDesk, Canva, CRM, HubSpot, Management skills, MS Office, QuickBooks,
Microsoft skill, Information Management System, Customer Relations, Sales, Research and data collection, The Bat!, Conducting negotiations, Ability to work in multitasking mode, Attentiveness
Language proficiencies
English ─ fluent
References
Major Akwaowo
Business Development Consultant, Enterprise Development Centre-Pan Atlantic University.
Additional information
A confident and highly organized administrative professional conversant with busy office and reception environments, rapidly assimilating and learning processes related to in-house operations, consistently supporting employers which has resulted in fast-track advancement to more senior positions. One with a knack for excellence, and great experience in business development, Customer Relations and sales . One with the ability to work individually and as/in a team, ability to foresee possible challenges and proffer solutions, ability to multitask and work under pressure. Dedicated vibrant manager with 4 years of experience. I thrive under
pressure and adapt to challenges with ingenuity and resilience.
Excellent reputation for resolving problems and improving customer
satisfaction