Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/17326761/

Work experience

Customer support representative

from 06.2023 to 11.2023 (6 months)
Manhattan Dental Spa, New York city., Remote (Medicine, pharmacy)

Supporting patients on their dental journey via text, phone, and live chat. Scheduling dental appointments with leads and collecting payment from them (up to 500 leads per week).
Reaching out to new leads. Managing patients in CRM.
Understanding patient needs and offering other services based on those needs, Scheduling patients with client calendar.
Creating predefined reports to update clients.
Come up with solutions in order to meet Client's satisfaction

Sales manager

from 01.2023 to 06.2023 (6 months)
American International Logistics Inc, Haslet Texas, USA, Remote (Auto business and auto service)

Managed customer inquiries, quotations, and booking processes
Followed up on leads to improve conversion rates
Calling, texting and email quotes to customers
Posting of customers orders on The national Load board (Central Dispatch) and searching for carriers(drivers) for customers.
Raising of customers to get a good deposit for the company Dispatching of orders on CD following up with drivers to make sure the car is picked up at the exact pickup address
Updating customer information on the CRM system.
Collaborated with billing teams to ensure timely payments
Tracked deliveries and provided real-time updates to customers
Coordinated vehicle shipment logistics via Central Dispatch

Executive assistant

from 08.2022 to 12.2022 (5 months)
Eight Turn Crepe, New York, Remote (Hotel and restaurant industry)

Managing schedules, correspondence, and communications of key executives
Drafting letters and documents, and collecting and analyzing information
Planning and scheduling meetings, conferences, teleconferences, and travel
Reading, researching, and routing correspondence
Handling phones, mail, filing, and general office management
Responding to customers via email, phone calls and chat box who want to buy the companies franchise

Customer support representative

from 04.2022 to 09.2022 (6 months)
Orthodontics experts, USA, Remote (Medicine, pharmacy)

Taking incoming calls and booking appointment for braces Providing information about pricing solving all customers related problems

Property Manager

from 03.2021 to now (5 years 4 months)
Dynasty Apartments, uyo, Remote (Hotel and restaurant industry)

Managed properties and resources and prioritized customers
satisfaction.
Addressed customer issues with compassion and professionalism,
ensuring swift, successful resolution and services.
Maintained smooth-running business operations by delegating
priorities to staff abilities, strengths and weaknesses.
Oversaw facility maintenance and allocated needed resources to
meet standards.
Developed organizational policies for administrative oversight and
internal controls.
Established clear budgets and cost controls strategies to meet
objectives.

Sales representative

from 01.2019 to 02.2022 (3 years 2 months)
Seedex Exchange and Logistics, Kyiv (IT)

Taking inbound calls of potential clients/customers
Convincing potential customers to use our service
Proactively process all sales requests received through lead generation and other campaigns
Developing and converting leads into new opportunities, maintaining information about leads and customers in the CRM system at all stages of communication, and with a constant assessment of the status of goal achievement.
Identifying new Sales opportunities to generate greater value for the company.
Handling and resolving customer complaints

Operation manager

from 08.2013 to 04.2016 (2 years 9 months)
Peatbon Nigeria Ltd, Eket, Remote (Mining industry)

Provide inspired leadership for the organization.
Make important policy, planning, and strategy decisions.
Develop, implement, and review operational policies and procedures.
Assist HR with recruiting when necessary.
Help promote a company culture that encourages top performance and high morale.
Oversee budgeting, reporting, planning, and auditing.
I work with senior stakeholders.
Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.

Education

Mykolas Romeries University

Sales, Kyiv
Higher, from 2021 to 2023 (2 years)

University of Lagos

Accounting
Higher, from 2017 to 2021 (4 years)

Additional education and certificates

ALX AFRICA Front-end engineer

4 months

Knowledge and skills

• Ability to work in multitasking mode
• Understandability
• Data management
• Front-end development
• Graphic design
• Purposefulness
• Honesty
• Adaptability
• Communicability
• Team management
• Discipline
• Canva
• MS Excel
• Management of CRM

Language proficiencies

English — fluent

References

Major Akwaowo

Major Akwaowo

Business Development Consultant, Enterprise Development Centre-Pan Atlantic University.

Additional information

Results-driven Sales and Customer Support Specialist with 4+ years of experience delivering exceptional customer experiences, managing high-volume leads, and driving revenue growth. Proven ability to handle up to 500+ weekly leads, resolve customer issues efficiently, and improve client satisfaction. Skilled in CRM management, sales conversion, and administrative support, with a strong ability to multitask and perform under pressure in fast-paced environments.