Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/20822806/

Work experience

Waiter

from 05.2024 to 09.2026 (2 years 5 months)
Di Capri Café, Харків (Готельно-ресторанний бізнес)

- Served around 15 tables per shift in high season and kept orders accurate during peak hours.
- Took inbound delivery orders and table bookings, confirmed the details and passed them to the kitchen and bar.
- Handled complaints and difficult guests calmly and fixed the issue on the spot.
- Trained new waiters on service standards and daily routines.
- Earned more tips in my second season than in the first as guest satisfaction grew.

Education

Kharkiv National University of Radio Electronics (NURE) / ХНУРЕ

Computer Engineering (Комп'ютерна інженерія), Харків
Unfinished higher, from 2025 to 2029 (4 years)

Course project “Student Journal”, built with the help of AI assistants.

Knowledge and skills

• Здатність до навчання
• Адаптивність
• Комунікабельність
• Грамотна усна та письмова мова
• Дисциплінованість
• Швидкий набір тексту
• Уважність
• Користувач ПК
• Користувач ОС Linux
• Python
• C/C++
• Google Sheets
• Користувач ОС Windows
• Стресостійкість
• Уміння працювати в режимі багатозадачності
• Технічна підтримка користувачів
• Менторство
• Прийом та обробка замовлень
• Урегулювання конфліктів
• Робота з клієнтами

Language proficiencies

• English — average
• Ukrainian — fluent

Additional information

Second-year Computer Engineering student at NURE with over 2 years of customer service in hospitality. I'm looking for an entry-level chat and email support role.

At a busy café I served around 15 tables per shift in high season, took delivery orders and bookings, handled complaints and trained new staff. I stay calm with upset customers and fix the problem first.

My English is B1 and I'm comfortable writing it every day. I also speak Ukrainian and Russian. I pick up new software fast and I'm happy to learn your tools and macros.

Available 6 hours a day, 5 days a week, remote. My internet stays on during power outages.

Skills: customer support, chat & email support, complaint handling, de-escalation, order processing, multitasking, attention to detail, Windows, Google Sheets, written English.
Languages: English — intermediate (B1), written; Ukrainian and Russian — fluent.
Contacts: Telegram @danyanaha, email [open contact info](look above in the "contact info" section), phone [open contact info](look above in the "contact info" section).