Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/17386656/

Work experience

Sales manager

from 05.2025 to 01.2026 (9 months)
iSpeedToLead, Remote (Real estate)

Managed client outreach and lead qualification to drive sales pipeline.
Built relationships with potential clients, presenting tailored solutions to meet their needs.
Collaborated with the marketing team to align sales strategies with campaign goals.
Tracked and reported sales performance against KPIs.
Contributed to process improvements for client acquisition and onboarding.

Training and Content Development Head

from 04.2023 to 06.2024 (1 year 3 months)
Approve Ninja, Remote (Telecommunications and networking)

Designed comprehensive training materials for clients and internal teams.
Created educational resources such as user guides and video tutorials.
Conducted training sessions to improve product adoption and usage.
Collaborated cross-functionally to enhance customer success and onboarding.
Analyzed training feedback to refine learning strategies and improve engagement.

Customer Support Lead (Operations & Account Management)

from 11.2021 to 01.2023 (1 year 3 months)
Payall, Remote (Finance, banking, and insurance)

Built and managed a high-performing client support team.
Developed and conducted training sessions for new hires and internal teams.
Created and optimized SOPs to streamline customer interactions.
Ensured high customer satisfaction by monitoring KPIs and service quality.
Worked with sales and marketing teams to enhance customer engagement.

Projects & Operations Manager

from 03.2018 to 03.2019 (1 year)
Cloudbeds, Remote (IT)

Led the Knowledge Base project, improving customer self-service options.
Managed a team responsible for content development and training delivery.
Customer Support Department Manager (Mar 2016 – Mar 2018)
Led a team of coaches and support agents.
Managed customer escalations, SLAs, and KPIs to enhance service delivery.
Designed training programs for ongoing team development.

Customer Support Department Manager

from 03.2016 to 12.2021 (5 years 10 months)
Cloudbeds, Remote (IT)

Created Cloudbeds University training content and managed learning systems.
Led new hire training and continuous education programs.
Developed training plans for new product launches.
Onboarding Department Team Lead (Mar 2019 – Feb 2020)
Managed and trained a team of onboarding specialists.
Optimized customer onboarding strategies based on market trends.
Provided coaching and performance analysis.

Financial adviser

from 12.2015 to 03.2016 (4 months)
RegularPay, Zaporizhzhia (Finance, banking, and insurance)

Provided tailored financial solutions for Forex, e-commerce, and gambling clients.
Assisted in secure payment processing implementation.
Conducted lead generation and client engagement strategies.

Customer Support Department Manager

from 06.2012 to 07.2015 (3 years 2 months)
Auction Export, Zaporizhzhia (Transportation and logistics)

Managed customer support operations for online vehicle auctions.
Led a team of 10 agents, overseeing training and process optimization.
Supervised transportation logistics and sales performance analysis.

Education

The University of Economics and Informational Technologies

Economics and Finance, Zaporizhzhia
Higher, from 2008 to 2013 (5 years)

Additional education and certificates

Cumorah Academy

3 months

Knowledge and skills

• Організованість
• Проведення тренінгів
• Проведення презентацій
• Уміння аналізувати
• Робота в команді
• Управлінські навички
• Розробка плану навчання
• Проведення тренінгів з продажу
• Управління персоналом

Language proficiencies

• English — advanced
• Ukrainian — fluent