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ALISA
Customer Support Specialist • Banking • Client Experience • SMM
Ukraine | Open to remote / hybrid opportunities | English — working proficiency

PROFILE
Customer-focused specialist with experience in banking, customer support, and social media. Currently working
as a Customer Support Operator at monobank, helping clients resolve financial and service-related issues,
explaining complex information clearly, and handling a high volume of requests. Also have hands-on SMM
experience through a 3-month volunteer role and an ongoing personal influencer project reaching millions of
views. I learn quickly, pay close attention to detail, remain calm in dynamic environments, and enjoy finding
practical solutions. Interested in growing within customer experience, sales, marketing, business, and
product-related roles.

WORK EXPERIENCE
Customer Support Operator — monobank | 2026 — Present | 6 months
• Assist customers with banking products, payments, cards, credit-related and other financial matters.
• Quickly analyze customer requests, identify issues, and provide effective solutions within established banking
processes.
• Explain financial information clearly and accurately while maintaining a high level of customer service.
• Work with confidential information while following internal procedures, security requirements, and quality
standards.
• Communicate with different types of customers, including complex and emotionally challenging cases.
• Work effectively under high workload, multitasking, and time constraints.
SMM Specialist — Volunteer Organization | 3 months
• Created and managed social media content for a volunteer organization.
• Developed content with a focus on audience engagement and clear communication of the organization’s
activities.
• Gained hands-on experience in social media content planning and community-oriented communication.
Influencer / Content Creator — Personal Project | Ongoing
• Develop and manage a personal influencer project focused on social media content and audience growth.
• Create content that has generated millions of views across social platforms.
• Work hands-on with content ideas, publishing, audience engagement, and performance-oriented content creation.

KEY SKILLS
• Customer Support & Customer Experience
• SMM & Social Media Content
• Content Creation & Audience Engagement
• Banking Products & Financial Literacy
• Communication & Active Listening
• Problem Solving & Critical Thinking
• Attention to Detail & Data Handling
• Multitasking & Working Under Pressure
• Fast Learning & Adaptability
• CRM / Internal Banking Systems
• English Communication

LANGUAGES
• Ukrainian — Native
• English — Intermediate / Upper-Intermediate (to be confirmed)

PROFESSIONAL INTERESTS
Customer Experience • SMM • Content & Social Media • Sales • Business Administration • Product • FinTech • Business
Development

STRENGTHS
Responsibility • Empathy • Structured Thinking • Initiative • Communication • Resilience • Analytical Thinking • Results
Orientation

CAREER OBJECTIVE
To grow within a modern company in a role that combines people, business, marketing, and product. Particularly
interested in Customer Success, SMM, Sales, Business Administration, and Product Management, with strong
motivation for continuous professional and career development.