Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/17407719/

Work experience

Customer support representative

from 03.2024 to 02.2026 (2 years)
OneIX Architecture, Remote (Construction, architecture, interior design)

Responsibilities
*Served as the first point of contact for clients, vendors, and institutional partners regarding architectural and infrastructure projects, including commercial bank branch developments.
*Managed inbound inquiries via email, phone, and live chat, providing project updates, documentation clarification, and post-consultation support.
*Logged and tracked all client communications using CRM and ticketing systems to ensure transparency and structured follow-up.
*Coordinated between architects, engineers, contractors, and procurement teams to relay client requirements accurately.
*Assisted in scheduling site inspections, stakeholder meetings, and design review sessions across multiple time zones.
Resolved client concerns related to timelines, material specifications, and compliance documentation while maintaining professional conflict management standards.
*Maintained 95%+ SLA compliance for response and resolution time.
Achievements
*Improved client retention by 18% through proactive communication, timely updates, and efficient issue resolution.
*Supported administrative documentation including quotations, invoices, contract summaries, and project progress reports.
*Worked independently in a fully remote setup, ensuring high accountability and deadline adherence.
*Communicated fluently in English for all internal and external correspondence.

HR generalist

from 07.2023 to 03.2024 (9 months)
Deerhound Consult Limited, Remote (Recruiting and HR)

*Support full-cycle recruitment, from job postings and screening candidates to interviews and onboarding.
*Ensure compliance with company policies and industry standards.
*Serve as the primary contact for employees, addressing inquiries and grievances promptly.
*Maintain and update personnel records, emphasizing data accuracy and confidentiality.
*Generate HR reports and conduct data analysis in Power BI to inform strategic decision-making.
*Organize team-building events and wellness initiatives to enhance organizational culture.
*Analyse employee feedback surveys, identifying trends and recommending action plans to improve engagement.

Education

University of Benin

International studies and diplomacy, Zaporizhzhia
Higher, from 2019 to 2024 (5 years)

Best Intellect International Academy

Дніпро
Secondary, from 2008 to 2014 (6 years)

Additional education and certificates

McKinsey Forward program

2025

Knowledge and skills

• Honesty
• Data management
• Understandability
• Communicability
• Independent decision-making
• Conflict resolution
• Empathic
• Adaptability
• Listening skills
• Active listening
• Teamwork
• Organizational skills
• Organization of staff work
• Leadership
• Creativity
• Punctuality
• Task management
• Deadline management
• Diligence

Language proficiencies

• English — fluent
• German — beginner

References

Bisola Ehi Ogolowa

Bisola Ehi Ogolowa

Additional information

*Highly self-motivated and disciplined
*Strong written and virtual communication skills
*Time-conscious and deadline driven
*Comfortable working independently with minimal supervision.
*Proficient in digital tools (Google Workspace, Microsoft Office, virtual meeting platforms.

Professional Motto
“Deliver measurable outcomes, regardless of location.”